1 Reply Latest reply: Feb 26, 2014 7:21 AM by jason269
KAreis1 Level 1 Level 1 (0 points)

Hello...I recently lost my iphone 4 3 days ago. I activated 'Find My iphone' before it got stolen but when im trying to locate it for the past 3 days it's still saying offline. What do I do ?


iPhone 4, iOS 7.0.4
  • jason269 Community Specialists Community Specialists (3,930 points)

    Hello, KAreis1. 

     

    Thank you for visiting Apple Support Communities. 

     

    Here are the most common reasons for a device showing offline.  I understand you do not have the device so some will be not applicable. 

     

    "No location available," "Offline," or "Location Services Off" alerts

    This can occur if:

    • The date on your device is incorrect. Choose Settings > General > Date & Time to check and set the date.
    • Your iOS device is currently off or not connected to a data network (Edge, 3 or 4G, or Wi-Fi). Wait a few minutes and try again.
    • Your iPad (Wi-Fi only), iPod Touch, or Mac is currently off or not connected to a Wi-Fi network.
    • Location Services is not enabled on your iPhone, iPad, or iPod Touch (Settings > Privacy) or on your Mac (Date & Time) preferences. Learn more about Location Services on your Mac:
    • You are located in a country where Apple does not offer this feature. This feature may not be available in all countries due to technical limitations or local law.

     

    iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

    http://support.apple.com/kb/ts4006

     

    As you device is not locatable, I would recommend taking a look at the article below. 

     

    What to do if your iOS device is lost or stolen

    http://support.apple.com/kb/ht5668

     

    Cheers,

     

    Jason H.