ipad

TRY FORCE IPAD INTO RECOVERY MODE

1. Turn off iPad

2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)

3. Plug USB cable into computer's USB port

4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTunes and plug (very important)

5. Release Home button.

ON COMPUTER

6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.

7. Select "Restore iPad"...

Note: Data will be lost

Make sure your iTune software is up to date (tap to enlarge image)

Momma Peck wrote:

I updated it on my Mac

Confirm the version of iTunes please.

OK.

On your Computer... Click on the Apple icon.. Top left in Finder...

 > About this Mac > Version...what does it say?

Also.. which model iPad is yours ?

You need v11.1.4 (this is for PC)

Momma Peck wrote:

It says 10.5.8

Your Operating System will not run iTunes version 11

That is probably the source of your issue.

Not too sure about Mac.