HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Momma Peck

Level 1 (0 points)

Q: ipad

When I am trying to restore my ipad using my Mac. It says I can't. When I tried using the help, after doing all the steps it does not give me the gs.apple.com so that I can put the #. So very frustrating!

iPad

Posted on Feb 24, 2014 8:48 PM

I have this question too

Q: ipad

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Page 1

by Diavonex,

Diavonex Feb 24, 2014 8:53 PM in response to Momma Peck
Level 9 (66,730 points)

Feb 24, 2014 8:53 PM in response to Momma Peck

TRY FORCE IPAD INTO RECOVERY MODE

1. Turn off iPad

2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)

3. Plug USB cable into computer's USB port

4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTunes and plug (very important)

5. Release Home button.

ON COMPUTER

6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.

7. Select "Restore iPad"...

Note: Data will be lost
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by Momma Peck,

Momma Peck Feb 24, 2014 9:08 PM in response to Diavonex
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Feb 24, 2014 9:08 PM in response to Diavonex

I tried that first and that didn't work either!
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by Momma Peck,

Momma Peck Feb 24, 2014 9:14 PM in response to Momma Peck
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Feb 24, 2014 9:14 PM in response to Momma Peck

It says my ipad could not be restored. This device isn't eligible for the requested build
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by Diavonex,

Diavonex Feb 24, 2014 9:18 PM in response to Momma Peck
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Feb 24, 2014 9:18 PM in response to Momma Peck

Make sure your iTune software is up to date (tap to enlarge image)
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by Momma Peck,

Momma Peck Feb 24, 2014 9:27 PM in response to Diavonex
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Feb 24, 2014 9:27 PM in response to Diavonex

I did that too. I updated it on my Mac which is what I am using to try and restore my ipad.
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by AnaMusic,

AnaMusic Feb 24, 2014 9:29 PM in response to Momma Peck
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Feb 24, 2014 9:29 PM in response to Momma Peck

Momma Peck wrote:

I updated it on my Mac

Confirm the version of iTunes please.
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by Momma Peck,

Momma Peck Feb 24, 2014 9:34 PM in response to AnaMusic
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Feb 24, 2014 9:34 PM in response to AnaMusic

Where would I find where it tells me which version it is?
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by Momma Peck,

Momma Peck Feb 24, 2014 9:36 PM in response to Momma Peck
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Feb 24, 2014 9:36 PM in response to Momma Peck

found it! 10.6.3
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by AnaMusic,

AnaMusic Feb 24, 2014 9:44 PM in response to Momma Peck
Level 9 (57,248 points)

Feb 24, 2014 9:44 PM in response to Momma Peck

OK.

On your Computer... Click on the Apple icon.. Top left in Finder...

 > About this Mac > Version...what does it say?

Also.. which model iPad is yours ?
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by Diavonex,

Diavonex Feb 24, 2014 9:42 PM in response to Momma Peck
Level 9 (66,730 points)

Feb 24, 2014 9:42 PM in response to Momma Peck

You need v11.1.4 (this is for PC)
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by Momma Peck,

Momma Peck Feb 24, 2014 9:44 PM in response to AnaMusic
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Feb 24, 2014 9:44 PM in response to AnaMusic

It says 10.5.8
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by Momma Peck,

Momma Peck Feb 24, 2014 9:45 PM in response to AnaMusic
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Feb 24, 2014 9:45 PM in response to AnaMusic

not sure on the ipad
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by AnaMusic,

AnaMusic Feb 24, 2014 9:47 PM in response to Momma Peck
Level 9 (57,248 points)

Feb 24, 2014 9:47 PM in response to Momma Peck

Momma Peck wrote:

It says 10.5.8

Your Operating System will not run iTunes version 11

That is probably the source of your issue.
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by Momma Peck,

Momma Peck Feb 24, 2014 9:46 PM in response to Diavonex
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Feb 24, 2014 9:46 PM in response to Diavonex

how do i get the v11..1.4
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