5 Replies Latest reply: Mar 7, 2014 1:40 AM by Skyexs
SevenK Level 1 (0 points)

I have 3 modems wifi, 1 TP-Link, 1 Asus and 1 Airport Extreme.

But only my Airport modem be found by my iPhone, I try to restore it, but it not better

What's my trouble????

  • pedro d Community Specialists

    Hello there, SevenK.

     

    The following Knowledge Base article offers up some great steps for troubleshooting various Wi-Fi issues:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

     

    These initial steps have proven helpful to others:

     

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro

  • SevenK Level 1 (0 points)

    it isn't working, I have try to restore my iPhone, and reset all my modems.

  • SevenK Level 1 (0 points)

    Everyone else can help me???

  • AmishCake Level 6 (9,282 points)

    What wi-fi protocol are they using? You can try changing that, or changing the broadcast channel.

  • Skyexs Level 1 (0 points)

    I had a problem connecting a new iPhone 5c and my iPad to wifi after the latest upgrade. I was trying to connect while my iMac was runnung and time capsule was on. When I came it to work this morning I decided to try and connect to the wifi on both iPad and Iphone while the mac was off and the  power lead was disconected to the time capsule. It connected first time to both devises and is still connected and everything is now running fine. All I have to do now is get my iphone to connect to the network at home. I shall try connecting with no computers running on the network and see if that works. Good Luck.