Cannot restore backup because backup mounts are empty

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Cannot restore backup because backup mounts are empty

Hello,

My Hard Disk Crashed and I felt glad that I bought a Time Capsule and made backups frequently. However, I have trouble acessing the data.

First of all, I forgot my Time Capsule device and disk password. I did a hard reset, and I can access the device and disk no

When I go to the Time Capsule drive, I see a folder data and whitin than folder I see my backup image

When I double click the backup image, the disk is mounted

The mounted disk contains a folder Backups.backupdb, but unfortunately, this folder is

Screenshots: https://www.dropbox.com/s/2gr6dqkaacg8iy1/Screen%20Shot%202014-02-25%20at%2010.2 0.43.png

Am I doing something wrong? Actually, I had the same problem when I tried to remotely acces the Time Capsule (before the crash) as described here: https://discussions.apple.com/thread/3699096

I really would like to acces my data, I dont want to restore my mac, but just acces the files of the backup. I really hope this is possible because this is the reason I bought the Time Capsule!

Time Capsule 802.11n (4th Gen)

Posted on Feb 25, 2014 7:47 AM

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Answer 1

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LaPastenague

Level 9

67,202 points

Feb 25, 2014 10:09 AM in response to Graphti

How much of the disk in the TC is used? Look at the airport utility and it will show you disk usage. If disk usage is not as expected TM might have failed to make a backup.

Try running a verify of the backups.

See A5 here. http://pondini.org/TM/Troubleshooting.html

See if you can access it via Time Machine now that you can mount the backups.

See Q14-17 here. http://pondini.org/TM/FAQ.html

Particularly 15 and 15A

No luck then something has wiped the backups.. or you encrypted it.. did you encrypt the back from TM.. if you forget the password for that along with all the other passwords recovery is impossible.

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Answer 2

Graphti Author

Level 1

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Feb 27, 2014 4:23 AM in response to LaPastenague

Hey, thank you!

I am quite sure that there are actual disk backups. The image file is 1 TB and the time capsule free memory is 1TB out of 2TB.

Also, I could acces the backups when I was at home (and I could make backups) but I when I tried to access the disk remotely I would have the exact same problem (I could see a image, but if I mounted it, it was empty)

As these backups are very important to me, I am cautious to do anything if it might do any harm. Are there risk as such when verifying a backup?

Thank you for your help once again!

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Answer 3

Feb 27, 2014 10:47 AM in response to Graphti

Never ever do it remotely.. apple say never use TM over internet. The opportunity to destroy the sparsebundle by corrupting it is too great.

Do any restore (even any backup) from your local lan only.

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Answer 4

Graphti Author

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Mar 22, 2014 1:35 AM in response to Graphti

Thanks for your help.

When I connected to my Time Capsule trough an eternet cable, I was ablo to acces the files of my backup! Apperently the TC was just really slow. Even with this cable, the accessing of folder and files was really slow.

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