Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: cwong668
cwong668 Author
User level: Level 1
27 points

can not connect to app store

lately, i do not know why my imac can not connect to the app store ... i followed the instructions in "http://support.apple.com/kb/TS5202" except the Edit your Keychain ... there is NO blue + over any certificates icon ... i still can not connect to the app store...


i could have the app store display the front page after doing all instructions according to the web page ... when i click the login button try to log in and it display the empty page with "Can Not Connect To App Store"...


i have tried few times with same result...


any help to resolve this issue...


cheers,

iMac, OS X Mountain Lion (10.8.4)

Posted on Feb 25, 2014 9:56 AM

Reply
Question marked as Best reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Posted on Feb 25, 2014 12:20 PM

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.


Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

View in context
2 replies
Question marked as Best reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Feb 25, 2014 12:20 PM in response to cwong668

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.


Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Reply

can not connect to app store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up