-
All replies
-
Helpful answers
-
-
Feb 25, 2014 11:43 PM in response to Baby Boomer (USofA)by gingerjo,Unfortunately not - mac all up to date, no error message, just tried again and I can hear the computer start up & try to read the disc but then it stops making a noise. Doesn't even recognise disc on the desktop, think it must be a hardware error.
-
Feb 26, 2014 12:02 AM in response to gingerjoby tyron1980,Maybe the optical drive is broken or try call the Apple Service Center for help.
-
Feb 26, 2014 8:46 AM in response to gingerjoby Baby Boomer (USofA),gingerjo wrote:
Unfortunately not - mac all up to date, no error message, just tried again and I can hear the computer start up & try to read the disc but then it stops making a noise. Doesn't even recognise disc on the desktop, think it must be a hardware error.
Another help source (if you haven't already done so).
Go to your OS Help Menu. In the search field type dvd
Click on all the troubleshooting topics & Support Articles that pertain to your issue.
You can also do the same in Disk Utility. Open same up.
At the bottom left of the window, click on the purple button w/the "?" in the middle.
This will bring up the Help Menu.
===============
Try a different brand. Top forum favorites
CDs
FUJI
TDK
Verbatim
DVDs
Maxell
Verbatim
==============
Apple's Disc Burning Quick Assist
Make sure the DVDs are not dirty, smudged and/or scratched.
http://support.apple.com/kb/TS2000 Mac doesn't start up from install disc
http://support.apple.com/kb/HT2801 Apple Computers: Troubleshooting the slot-loading SuperDrive*** Your drive may need cleaning. Cleaning kits can be purchased from any store that sells CD/DVDs. **
-
Mar 1, 2014 2:32 PM in response to Baby Boomer (USofA)by sverd,There are lots of people having this issue with an upgrade to Mavricks. I have the same issue. Reads CDs but not DVDs. Did not happen until the clean install of Mavericks.
-
Mar 1, 2014 2:55 PM in response to sverdby Baby Boomer (USofA),sverd wrote:
There are lots of people having this issue with an upgrade to Mavricks. I have the same issue. Reads CDs but not DVDs. Did not happen until the clean install of Mavericks.
The original poster is not using Mavericks per their system profile. Perhaps you should post in the Mavericks forum if you have not already done so to confirm if it's a OS issue or not.
