Apple Event: May 7th at 7 am PT

> Learn more

> Add to your calendar 

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Cyber Yuki
Cyber Yuki Author
User level: Level 1
0 points

iTunes sync executables crashes with long System Variable Value

There is a System Variable: ESET_OPTIONS on my PC. The value of it is 2079 white spaces,

It looks like iTunes sync executables crashes when it trying to sync my iphone5s with outlook due to this System Variable.

I'm using Windows 8.1 x64 and outlook 2013 pro+ x64, both with latest updates installed. iTunes 11.1.4 for Windows (64-bit)


The iTunes sync log is below:

********************START OF LOG********************

=====================================

com.apple.Outlook.client.exe begins

=====================================

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] parent process: 5256 "SyncServer.exe"

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] main thread 2708

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] command line: "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\com.apple.Outlook.client.exe" --sync com.apple.Outlook --entitynames "com.apple.contacts.Contact,com.apple.contacts.Date,com.apple.contacts.Email Address,com.apple.contacts.Group,com.apple.contacts.IM,com.apple.contacts.Phone Number,com.apple.contacts.Related Name,com.apple.contacts.Street Address,com.apple.contacts.URL"

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] ALLUSERSPROFILE=C:\ProgramData

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] APPDATA=C:\Users\***MASKED***\AppData\Roaming

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] asl.log=Destination=file

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] CommonProgramFiles=C:\Program Files (x86)\Common Files

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] CommonProgramW6432=C:\Program Files\Common Files

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] COMPUTERNAME=***MASKED***

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] ComSpec=C:\Windows\system32\cmd.exe

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] ESET_OPTIONS=

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] FP_NO_HOST_CHECK=NO

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] HOMEDRIVE=C:

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] HOMEPATH=\Users\***MASKED***

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] LOCALAPPDATA=C:\Users\***MASKED***\AppData\Local

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] LOGONSERVER=\\MicrosoftAccount

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] NUMBER_OF_PROCESSORS=8

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] OS=Windows_NT

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files\Intel\iCLS Client\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\Syst em32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\;C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\;C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\;C:\Program Files (x86)\Common Files\Apple\Apple Application Support\;C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] PROCESSOR_ARCHITECTURE=x86

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] PROCESSOR_ARCHITEW6432=AMD64

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] PROCESSOR_LEVEL=6

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] PROCESSOR_REVISION=3c03

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] ProgramData=C:\ProgramData

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] ProgramFiles=C:\Program Files (x86)

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] ProgramFiles(x86)=C:\Program Files (x86)

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] ProgramW6432=C:\Program Files

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] PUBLIC=C:\Users\Public

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] SESSIONNAME=Console

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] SYNCSERVICES_CLIENT_IDENTIFIER=com.apple.Outlook

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] SYNCSERVICES_ENTITY_NAMES=com.apple.contacts.Contact,com.apple.contacts.Date,co m.apple.contacts.Email Address,com.apple.contacts.Group,com.apple.contacts.IM,com.apple.contacts.Phone Number,com.apple.contacts.Related Name,com.apple.contacts.Street Address,com.apple.contacts.URL

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] SYNCSERVICES_PLAN_IDENTIFIER=D8FE346E-4023-9D49-B157-183089DE3138

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] SystemDrive=C:

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] SystemRoot=C:\Windows

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] TEMP=C:\Users\***MASKED***\AppData\Local\Temp

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] TMP=C:\Users\***MASKED***\AppData\Local\Temp

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] USERDOMAIN=***MASKED***

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] USERDOMAIN_ROAMINGPROFILE=***MASKED***

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] USERNAME=***MASKED***

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] USERPROFILE=C:\Users\***MASKED***

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe] windir=C:\Windows

[4000 @ Tue Feb 25 02:04:50 2014] [YSLog com.apple.Outlook.client.exe] defaults key ShouldLog in domain com.apple.Outlook.client.exe is (null)

[4000 @ Tue Feb 25 02:04:50 2014] [com.apple.Outlook.client:AppleSyncMapiInterface ASLog] |Info| Trying to load the Mapi library directly.

[4000 @ Tue Feb 25 02:04:50 2014] [com.apple.Outlook.client:AppleSyncMapiInterface ASLog] |Info| Failed loading the Mapi library directly.

[4000 @ Tue Feb 25 02:04:50 2014] [com.apple.Outlook.client:AppleSyncMapiInterface ASLog] |Info| Trying with RPC...

[4000 @ Tue Feb 25 02:04:50 2014] [com.apple.Outlook.client:AppleSyncMapiInterface ASLog] |Info| Trying to load the Mapi library using RPC.

[4000 @ Tue Feb 25 02:04:50 2014] [com.apple.Outlook.client:AppleSyncMapiInterface ASLog] |Info| Generated string for RPC portName: com.apple.Outlook.client_4000:315@537

[4000 @ Tue Feb 25 02:04:50 2014] [com.apple.Outlook.client:AppleSyncMapiInterface ASLog] |Info| Launching separate process: AppleSyncMapiInterfaceHelper_x64.exe...

[1724 @ Tue Feb 25 02:04:50 2014] [AppleSyncMapiInterfaceHelper_x64 ASLog] |Info| Starting AppleSyncMapiInterfaceHelper_x64.exe...

[1724 @ Tue Feb 25 02:04:50 2014] [AppleSyncMapiInterfaceHelper_x64 ASLog] |Info| Function MAPIInitialize loaded successfully.

[1724 @ Tue Feb 25 02:04:50 2014] [AppleSyncMapiInterfaceHelper_x64 ASLog] |Info| Function MAPIUninitialize loaded successfully.

[1724 @ Tue Feb 25 02:04:50 2014] [AppleSyncMapiInterfaceHelper_x64 ASLog] |Info| Function MAPILogonEx loaded successfully.

[1724 @ Tue Feb 25 02:04:50 2014] [AppleSyncMapiInterfaceHelper_x64 ASLog] |Info| Function MAPIFreeBuffer loaded successfully.

[1724 @ Tue Feb 25 02:04:50 2014] [AppleSyncMapiInterfaceHelper_x64 ASLog] |Warning| Failed to load function FreeProws@4.

[1724 @ Tue Feb 25 02:04:50 2014] [AppleSyncMapiInterfaceHelper_x64 ASLog] |Info| Function FreeProws loaded successfully.

[1724 @ Tue Feb 25 02:04:50 2014] [AppleSyncMapiInterfaceHelper_x64 ASLog] |Info| Function MAPIAdminProfiles loaded successfully.

[1724 @ Tue Feb 25 02:04:50 2014] [AppleSyncMapiInterfaceHelper_x64 ASLog] |Info| Function MAPICrashRecovery loaded successfully.

[4000 @ Tue Feb 25 02:04:50 2014] [_ISDVLog com.apple.Outlook.client.exe] com.apple.Outlook: fast sync com.apple.contacts.Contact, com.apple.contacts.Date, com.apple.contacts.Email Address, com.apple.contacts.Group, com.apple.contacts.IM, com.apple.contacts.Phone Number, com.apple.contacts.Related Name, com.apple.contacts.Street Address, com.apple.contacts.URL

[5824 @ Tue Feb 25 02:04:50 2014] [_ISDVLog AppleMobileSync.exe] com.apple.MobileSync.213179319b9161f4527a9911d560f93c800bd5d3: fast sync com.apple.contacts.Contact, com.apple.contacts.Date, com.apple.contacts.Email Address, com.apple.contacts.Group, com.apple.contacts.IM, com.apple.contacts.Phone Number, com.apple.contacts.Related Name, com.apple.contacts.Street Address, com.apple.contacts.URL

[1724 @ Tue Feb 25 02:04:50 2014] [AppleSyncMapiInterfaceHelper_x64 ASLog] |Info| Exiting AppleSyncMapiInterfaceHelper_x64.exe.

[4000 @ Tue Feb 25 02:04:50 2014] [YSLoader com.apple.Outlook.client.exe]

===================================

com.apple.Outlook.client.exe ends

===================================

[5256 @ Tue Feb 25 02:04:50 2014] [com.apple.console SyncServer.exe] *** Assertion failure in -[ISDSyncManager environment], ISDSyncManager.m:452

[5256 @ Tue Feb 25 02:04:50 2014] [_ISDVLog SyncServer.exe] main, exception during initializeServer. Name: 'NSInternalInconsistencyException', reason: 'malformed value: ESET_OPTIONS='

Stack:(

)

[5256 @ Tue Feb 25 02:04:50 2014] [YSLoader SyncServer.exe]

=====================

SyncServer.exe ends

=====================

[5824 @ Tue Feb 25 02:06:03 2014] [YSLoader AppleMobileSync.exe]

==========================

AppleMobileSync.exe ends

==========================

[5272 @ Tue Feb 25 02:06:05 2014] [YSLoader AppleMobileDeviceHelper.exe]

==================================

AppleMobileDeviceHelper.exe ends

==================================

[5584 @ Tue Feb 25 02:06:05 2014] [com.apple.SyncServices.AppleMobileDeviceHelper AppleMobileDeviceHelper.exe] Exception NSPortSendException while handling message: [NSMessagePort sendBeforeDate:] Cannot send (-3).

Message: {

AMSMessageSignatureKey = (

AMSTargetIdentifierKey

);

AMSRequestKey = AMSGetDataClassInfoForTargetRequest;

AMSTargetIdentifierKey = 213179319b9161f4527a9911d560f93c800bd5d3;

}

********************END OF LOG********************

For now, I have to remove the System Variable so that iTunes can sync with outlook.

iPhone 5s, iOS 7.0.6

Posted on Feb 25, 2014 5:50 PM

Reply
5 replies

iTunes sync executables crashes with long System Variable Value

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up