Stuck in installing software/security update

Question

Level 1

8 points

Stuck in installing software/security update

Hi,

I downloaded the latest software/security update, OS X (Mavericks) 10.9.2, from the Mac App Store. I'm using a Mac Air. But after it restarted and the screen shows "Installing Software Update", the progress bar has stopped well, progressing. It's nearly finished when it stopped moving to complete the installation. I'm still able to move around the pointer around but it has been two hours. It worked just fine with my other Mac Air.

Any advice out there?

Thanks.

MacBook Air, OS X Mavericks (10.9.2)

Posted on Feb 25, 2014 6:57 PM

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Answer 1

Feb 25, 2014 8:19 PM in response to anncflor

Same thing happened to me. I forced the shut down and when my MacBook AIr restarted, 10.9.1 was still the installed version (the udpdate had not completed). I opened disk utility, repaired permissions and then manually downloaded the combo update from Apple: http://support.apple.com/kb/DL1726

I restarted and ran the combo update and it installed just fine. Hope this helps.

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Answer 2

anncflor Author

Level 1

8 points

Feb 25, 2014 8:32 PM in response to Jeffersdc

Thanks. I forced safe reboot. Another user had the same issue and apparently, quite a number of others too. Went to software update and clicked on "Restart" to finish the installation. Thankfully, it finally did. All good now.

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Answer 3

M.Y.1

Level 1

4 points

Mar 1, 2014 7:50 PM in response to anncflor

Mac Software Update Frozen

I had the same thing happen. The update just froze when it was almost done. To be specific, here is what I did to fix (same as above, but more specific).

1. Hold power button to manually shut down computer

2. To to Apple icon

-->about this mac (I showed that I had "version 10.9.1" at that point) -->click on "Software update"

3. Follow prompts and all will be well with your computer

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