4 Replies Latest reply: Feb 25, 2014 11:09 PM by AnaMusic
Brank29 Level 1 (0 points)

I updated my iphone 4 to the new iso 7 and now phone needs plugged into itunes when boots up.  itunes says phone is in recovery and must be restored before using it in itunes.  Will restoring the phone loose everything on it?  Can I undo the upgrade?


iPhone 4, iOS 6, updated to ios 7.0.6
  • AnaMusic Level 9 (57,110 points)

    Brank29 wrote:

     

      Can I undo the upgrade?

     

    Sorry.. No.

     

    Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...

     

    See Here  >  http://support.apple.com/kb/HT1808

     

    You may need to try this More than Once...  Be sure to Follow ALL the Steps...

     

     

    After you have Recovered your Device...

     

    Re-Sync your Content or Restore from the most recent Backup...

     

    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • shldr2thewheel Level 7 (25,865 points)

    Brank29 wrote:

     

      Will restoring the phone loose everything on it?  Can I undo the upgrade?

     

    you can restore your iphone from a backup, which is either on your computer or iCloud.  And no, you can not undo the upgrade.

  • Brank29 Level 1 (0 points)

    I have went through the steps several times.  iTunes downloads for 30-45 minutes and then goes right back to "phone is in recovery mode" with the button to restore phone.  Which takes you right back to downloading again for 30-45 minutes.  Meanwhile, the phone keeps shutting off and turning back on, relinking to iTunes during the download.  I also updated the iTunes on computer, but same thing happened after that.  What do I do now?

  • AnaMusic Level 9 (57,110 points)

    When you connect to iTunes... are you receiving a message from iTunes that it has discovered a Device in Recovery Mode.

     

    If so and you are using windows...

     

    Temporarily disable your firewall and antivirus software and try again...

     

    http://support.apple.com/kb/TS1379

     

     

    See iTunes Connection Issues here...

     

    iTunes for Windows: Troubleshooting security software issues