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Phone not screen goes grey, now doesn't turn on.

My phone has never been dropped but out of the blue the screen will go grey, with squares. It's been doing that for awhile, and now it's not even turnin on anymore. Help.

iPhone 5c

Posted on Feb 25, 2014 7:31 PM

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Posted on Feb 25, 2014 7:32 PM

The Basic Troubleshooting Steps are:


Restart... Reset... Restore from Backup... Restore as New...


Restart / Reset > http://support.apple.com/kb/ht1430


Backing up, Updating and Restoring > http://support.apple.com/kb/HT1414


If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

1 reply
Question marked as Best reply

Feb 25, 2014 7:32 PM in response to Kyla_Apple

The Basic Troubleshooting Steps are:


Restart... Reset... Restore from Backup... Restore as New...


Restart / Reset > http://support.apple.com/kb/ht1430


Backing up, Updating and Restoring > http://support.apple.com/kb/HT1414


If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

Phone not screen goes grey, now doesn't turn on.

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