HT204632: Availability of iTunes redownloads
Learn about Availability of iTunes redownloads
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Helpful answers
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Feb 25, 2014 11:16 PM in response to noorm7by King_Penguin,If it's now disabled, or it's got a passcode on it which you didn't set, then see this page for how to reset a device : http://support.apple.com/kb/HT1212 - you will then be able to restore/resync your content to it