Is my 5s lagging covered on my 1 year warranty for me to get a replacement?

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Level 1

8 points

Is my 5s lagging covered on my 1 year warranty for me to get a replacement?

I had an iPhone 4, the lock button on top stuck and wasn't working. I took it to the apple store and they replaced it with a new one because it was still under the 1 year warranty. Very shortly after that I switched to an iPhone 5s which is still under warranty until November of this year. The phone lags sometimes and not others. Like the page I am on will freeze when loading or in the middle of being on a page it goes blank like I brought up a new tab(but I didn't it just wipes the page clean) and my camera shutter lags here and there too. I was wondering if these issues are covered under my 1 year warranty(I do not have the extended apple care, just the 1 year warranty that's included with the phone). And I was also wondering if since I got a replacement (when they replaced my iPhone 4) a month or so ago if I can get another replacement or not even though it's a different phone? Thanks!

iPhone 5s, iOS 7.0.3

Posted on Feb 26, 2014 12:01 AM

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Answer 1

Ingo2711

Level 9

70,095 points

Feb 26, 2014 2:10 AM in response to Liz21jones

The warranty is counting for each device you own from the moment you bought that device. You can also check the warranty status for each device here: https://selfsolve.apple.com/agreementWarrantyDynamic.do

Before you contact Apple to get your phone looked at, try to set it up as new device, without using the latest backup afterwards. This way you can rule out a software issue.

How to back up your data and set up as a new device

If the phone is still not working as expected, contact Apple Support or visit an Authorized Apple Service Provider or Apple Store next to your place to get it serviced.

Apple - Support - Service Answer Center

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Answer 2

Liz21jones Author

Level 1

8 points

Feb 26, 2014 9:37 AM in response to Ingo2711

The phone was just set up as new a few weeks ago. So shouldn't it not be doing this?

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Answer 3

Ingo2711

Level 9

70,095 points

Feb 26, 2014 10:45 AM in response to Liz21jones

If you used your backup to get your data and settings back, there could have been corrupt files inside, causing your problem. To rule that out, set it up again as new and see if it running without problems.

Setting the device up as new is the first thing they would do at the Apple Store to make sure the iOS software is not responsible for the problems your device has.

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Answer 4

Liz21jones Author

Level 1

8 points

Feb 26, 2014 10:53 AM in response to Ingo2711

But won't I lose all of my stuff and my photos then?

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Answer 5

Ingo2711

Level 9

70,095 points

Feb 26, 2014 11:53 AM in response to Liz21jones

iTunes and App Store content

iTunes Store and App Store content on your iOS device may not automatically transfer to your computer. You can use the Transfer Purchases option in iTunes to ensure that all iTunes Store and App Store content is transferred to your iTunes library. Learn about transferring purchased content.

For App Store apps that use File Sharing, transfer the files from within your apps to your computer using iTunes.

Messages

To keep pictures or movies you have sent from the Messages app or received in the Messages app, save them to the Camera Roll (or Saved Images library on iPad and iPod touch). Then import them to your computer.

Photos

You can import photos or video taken or saved on the iOS device. Information on importing photos and videos is available in the iPhone User Guide, iPad User Guide, or iPod touch User Guide. You can find additional information on importing your photos from your iOS device in this article.

Note: You can import only photos or videos that you took or saved on the iOS device. These photos will be in your device’s Camera Roll (or Saved Photos on iPad and iPod touch.) You can also share photos with others through emails and messages.

copied from How to back up your data and set up as a new device

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