iTunes sync iPhone error with Photos (1723)

Hi sportbilly78!

I have exactly the same setup as you (only it's a MBA instead of MBP) and a couple of months ago my iPhone sync having the same behaviour: beach ball spinning forever on the Photos tab and error 1723 when in the photos step when syncing.

Also tried all you describe but nothing works.

The iPad sync fine though! Well, at least I thought it did! Just tried it and got the same 1723...

I also recall seeing an support note saying that having the iPhoto library on a network share might be a risk... Maybe iTunes can only access the iPhoto library if it's store on a HFS+ file system? If this is the case, it is kind of weird, as my iTunes library is also in the NAS...

I think someone in another post solved the issue by reinstalling the Mac from scratch... don't think the iPhoto library was on a NAS though! But I'm really not in the mood to lose a couple of days setting it all up again.

Still, the question remains: What is error 1723?

Cheers!

Hi!

Nope, the issue is still occurring...

Actually, I came looking for error 1723 again after installing the iTunes update that was released yesterday and realizing that the problem is still there.

I guess I keep the faith in that one of these updates will correct the issue!

Or I'll just take one weekend off ;) and re-install everything from scratch! :p

Cheers!

Hi!

Please do

Thanks!

Hi sportbilly78!

I think I found what the problem is!

I'm just not sure if it always happened or it just started happening with some software update.

Anyway, here's my reasoning and testing:

- As I said before, both my iTunes and iPhoto libraries are stored on the NAS. I connect to the shared drive using AFP.

With the iTunes library, everything seems fine.

Regarding iPhoto, I just tried the following:

- The NAS is a QNAP and it's file system is EXT4;

- I connected a HFS+ formatted USB pen to the NAS;

- I connected the MBA to the shared pen through AFP;

- Opened iPhoto and created a new library in the pen, and copied some photos to this library just to test, and quit iPhoto;

- Then, I went to iTunes with my iPhone connected and, helas, the Photos tab appears straight away (this I had already tested with a local iPhoto library).

This is how the iPhoto "choose library" dialog box appears to me with both the EXT4 library (iPhoto Library) and the one in the HFS+ pen (iPhoto Library.photolibrary):

So, in conclusion, if the iPhoto library is stored in a HFS+ drive, iTunes apparently works fine!

What I'm doing now is copying the "real" library to a HFS+ disk connected to the NAS via USB (this will take a bit to finish!) and then I'll try to open it on iPhoto. Then I'll go back to iTunes and see if it recognizes that library as it should... And finally let me sync my iPhone!!! 😉

I'll let you the results know later tonight! 🙂

Cheers!

Hi!

I had also tried the empty iPod cache option before too, to no avail.

I was copying the whole library to the HFS+ disk connected to the NAS.

My library is about 60GB.

After opening iPhoto and selecting the library from the disk as the default library, I still got the same result in the select library dialog box. That is, "iPhoto Library" instead of "iPhoto Library.photolibrary".

So I thought I should maybe repair permissions or rebuild database. So I left it doing the "Repair Permissions" option during the night.

This morning, iPhoto was not open... So it either crashed or.. I don't know.

Anyway, as I needed to leave for work, I just tried iTunes again.

iTunes took a bit to open and I could hear the USB disk being read to get the iPhoto library info (as it's the only thing that's in the disk).

So I clicked the Photo tab and got the spinning beach ball... bummer...

A couple of minutes later: Taraaa! Photo syncing options!! 😁

So I selected my usual setting (sync 3 months of photos) and started syncing the iPhone. Usually, just a bit after getting to the photos step I would get error 1723, but not this time! I just kept on syncing! 🙂

But then I had to stop it as it was really getting late...

I will try a full sync tonight and see if it finishes correctly and will drop you a line.

But hey, I would say it worked! 🙂

Now I just need to figure a way to have an HFS+ volume internally in the NAS, instead of something USB or e-SATA. Maybe a disk image stored in the NAS and mounted in the MBA or maybe going the iSCSI way... Still need to test these options.

Cheers!

Yes, that is odd!

In my case, I moved from an iMac with a local iPhoto library, to the MBA still with a local library and then moved the library to the NAS.

Time Machine and iTunes worked like a charm through shared folders, so why shouldn't iPhoto, right?

Let's see if they can shed some light on 1723 then... 😝

Here I'm almost ready for the final test.

I managed to create an iSCSI on the QNAP, a virtual disk formatted as HFS+ on the iSCSI, and onto which I'm now copying the whole iPhoto library.

As soon as it's done, I'll open it on iPhoto and see how iTunes behaves!

Will keep you posted! 🙂

Hi sportbilly78,

This should be my final update.

I ditched having the iPhoto library in a HFS+ iSCSI virtual disk for a more straightforward sparseimage file directly on the QNAP share - about the same method that is used for the Time Machine backups to the QNAP (which have worked fine for me for the last 6 months).

The virtual disk had the disadvantage of being fixed in size and it didn't seem that reliable - sometimes I was able to sync the iPhone without any issues and sometimes the 1723 error would come up.

The sparseimage disk has a couple of pluses: although you need to define a size (say 200GB), the space is not taken up in the disk when you create the image and if more space it's needed later it can be resized using hdiutil.

So, I created a Sparseimage disk image using Disk Utility on the NAS shared folder, then mounted the image in the MBA and copied my whole library to it.

Opened up iPhoto and selected the library from the disk image: no issue, no "upgrade needed" message, everything good, not even much waiting!

Then tried iTunes sync, again everything fine! 🙂

I created an AppleScript to tell the Finder to mount the image from the share and added the script to my login items - this could be an issue because the share had to be mounted before the script ran, but apparently the login items are executed in the order they are set in the System Prefs. Or I'm just lucky! 😎

So, until it starts misbehaving (I hope not! 😝), this seems to be a nice solution for the "iPhoto lib on a shared drive and 1723" issues!

Cheers!

Hello sportbilly78,

I guess that's not an unexpected closure...

Lot's of "external" variables plus going against recommendation (see here https://support.apple.com/kb/HT1198)

Hope you can get it to work!

If you run into any issue, do post here :)

Cheers!!

I have been having this problem too. I use Aperture to synch photos through iTunes on to iPad AIr and iPhone 5. I tried opening a different Aperture library in that program (I have several, if you only have one you can create a "dummy") and then I was able to have the photos tab on itunes read on both devices. I uncheched the synch with Aperture button, then synched the devices without photo synching. Then I went back in Aperture and reopened my primary photo library, chose a few photos to synch, and it worked fune from there. I think there is some type of software issue with Aperture and iCloud synching that causes all this - I have no corruption errors in my Aperture library.

I've had this same problem, and after several tries I finally solved it. It seems to be related with a corruption of the iPhoto Library:

1.- Quit iTunes.

2.- Open Finder, and go to wherever your iPhoto library is stored (usually ~/Pictures).

3.- Right-click on the iPhoto Library and select "Show package contents"

4.- Delete the "iPod Photo Cache" folder

5.- Close the finder window

6.- Open iPhoto. It might take some time for it to reload the library, but it's ok.

7.- When iPhoto finishes loading the library and you can browse your photos, close iPhoto

8.- Open iTunes, goto your device's Photo tab, and make shure the Sync photos options is UNCHECKED

9.- Sync your device

10.- After the sync finishes, CHECK the sync photo option. It will ask if the photos already in the device should be overwritten. I anserwered yes

11.- Select which photos, events, albums or faces you want to sync,

12.- Sync your device again, and it should do it, including your photos

Hope this helps.