1 Reply Latest reply: Feb 28, 2014 11:12 AM by pedro d
yolandac30 Level 1 Level 1

this morning I noticed that when I hit the button to turn my phone on that it takes about 7-10 seconds for the screen to come on.  Then when I enter my unlock code it takes another 10 seconds for the phone to activate.  Any idea what the problem might be?

iPhone 5s, iOS 7.0.6
  • pedro d Community Specialists Community Specialists

    Hello there, yolandac30.


    The following Knowledge Base article offers up some great steps for troubleshooting issues with your iOS device not responding as expected:


    iOS: Not responding or does not turn on



    1. If a single application is not responding or stops responding when it opens, you can force it to close.
    2. If the device is unresponsive or if certain controls aren't working as expected, restart your device.
    3. If the device remains unresponsive or does not turn on (or power on), reset your device.
    4. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
      1. If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
      2. Let it charge for at least twenty minutes, then see if it starts normally.
      3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
      4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
    5. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
      1. Connect the device to your computer and open iTunes.
      2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
      3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    6. If the above steps do not resolve the issue, contact Apple.


    Thanks for reaching out to Apple Support Communities.