Mac app store updates can't connect to server

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Are you connected to the Internet?

Step 1

Restart your router and your broadband device, if they're separate.

Step 2

If you connect to the Internet through an HTTPS or SOCKS proxy server, follow the instructions in this support article, or deselect the proxy entirely.

Step 3

Boot in safe mode and test.

Step 4

If possible, test on a different network, such as a public Wi-Fi hotspot or the cellular network of your phone.

Results of Step 3?

Linc, I have the same problem as the original poster. And when I open Console and choose All Messages, the following errors keep scrolling the screen up and up perpetually...

5/18/14 7:36:46.000 AM kernel[0]: SMC::smcReadKeyAction ERROR TC0F kSMCBadArgumentError(0x89) fKeyHashTable=0x0xffffff803ee35000

5/18/14 7:36:49.000 AM kernel[0]: SMC::smcReadKeyAction ERROR TC0F kSMCBadArgumentError(0x89) fKeyHashTable=0x0xffffff803ee35000

5/18/14 7:36:52.000 AM kernel[0]: SMC::smcReadKeyAction ERROR TC0F kSMCBadArgumentError(0x89) fKeyHashTable=0x0xffffff803ee35000

5/18/14 7:36:55.000 AM kernel[0]: SMC::smcReadKeyAction ERROR TC0F kSMCBadArgumentError(0x89) fKeyHashTable=0x0xffffff803ee35000

5/18/14 7:36:57.662 AM PhotoStreamAgent[426]: Connection failed. Error: Error Domain=kCFErrorDomainCFNetwork Code=-1001 "The request timed out." UserInfo=0x7fa422d224d0 {NSErrorFailingURLStringKey=https://p04-streams.icloud.com:443/97727742/streams/getmetadata, NSLocalizedDescription=The request timed out., NSErrorFailingURLKey=https://p04-streams.icloud.com:443/97727742/streams/getmetadata}

5/18/14 7:36:57.662 AM PhotoStreamAgent[426]: MSSubscriber - 97727742 Found temporary network error. Trying again later. Error: __NSCFError:

Domain : kCFErrorDomainCFNetwork

Code : -1001

Desc : The request timed out.

UserInfo: {

NSErrorFailingURLKey = "https://p04-streams.icloud.com:443/97727742/streams/getmetadata";

NSErrorFailingURLStringKey = "https://p04-streams.icloud.com:443/97727742/streams/getmetadata";

NSLocalizedDescription = "The request timed out.";

}

5/18/14 7:36:58.000 AM kernel[0]: SMC::smcReadKeyAction ERROR TC0F kSMCBadArgumentError(0x89) fKeyHashTable=0x0xffffff803ee35000

5/18/14 7:37:01.000 AM kernel[0]: SMC::smcReadKeyAction ERROR TC0F kSMCBadArgumentError(0x89) fKeyHashTable=0x0xffffff803ee35000

5/18/14 7:37:04.000 AM kernel[0]: SMC::smcReadKeyAction ERROR TC0F kSMCBadArgumentError(0x89) fKeyHashTable=0x0xffffff803ee35000

I am not using any proxy servers. My router is an Airport Extreme Base Station, and my computer is a late 2009 iMac.

I scanned some suggestions on other forums and tried the following:

/library/Preferences/SystemConfiguration/

delete: NetworkInterfaces.plist

and

Deleted the files /var/db/crls/crlcache.db and /var/db/crls/ocspcache.db

Upon reboot I was pleasantly surprised that I could access the Mac App Store. I updated to 10.9.3 and rebooted. But sadly, upon reboot I could not access the iTunes Store or the Mac App Store again.

So in other words, deleting that PLIST and 2 cache files, and then updating to 10.9.3 today did not resolve the problem.

Any thoughts would be greatly appreciated.

Thank you.

Wow. I just read another thread that mentioned SMC Fan Control. I quit that from the menubar and poof! everything is now working again, and those Console errors are gone. Sadly, I can no longer manually control the speed of my iMac's fans, but at least I have access again. Hopefully this info helps others who find this thread.

Hey Linc Davis, I am getting same problem but my issue is not with Internet. It has something to do with read-write permissions.

Following are the messages from console:

6/3/14 12:22:04.281 PM sandboxd[136]: ([187]) softwareupdated(187) deny file-write-create /private/var/tmp/031-02417.English.dist

6/3/14 12:22:04.000 PM kernel[0]: Sandbox: softwareupdated(187) deny file-write-create /private/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.SoftwareUpda te.SUUpdateServiceDaemon.state.sb-6a7d143f-Kk8BDE

Any Idea?

Hi all!

I also have the same problem: I can only update on safe mode, as soon as I get back to normal mode, I have the error message saying it is impossible to connect to the Apple software update server. I have the same problem with the other users' sessions.

Thanks!

19/08/2014 01:52:44,317 com.apple.WebKit.WebContent[722]: ERROR: ITSExceptionHandler: {message:"TypeError: 'null' is not an object (evaluating 'document.querySelector("#header").removeClassName')", url:"https://se.itunes.apple.com/htmlResources/A149/da-storefront-autoinstallations.j s", lineNumber:"338"}

I've finally found out, Hands Off was somehow preventing software update to connect. I had to remove it completely and reinstall it, now it works fine!

Software Update can't connect to the Update Server" - so I can't even check to see if updates are available.

This has been going on for sometime.

Oct 7 03:06:14 one-international.local storeagent[264] <Critical>: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=available-software-updates-extended

Oct 7 03:06:14 one-international.local storeagent[264] <Critical>: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://su.itunes.apple.com/WebObjects/MZSoftwareUpdate.woa/wa/availableSoftware UpdatesExtended

Oct 7 03:06:14 one-international.local storeagent[264] <Critical>: UpdateController: update scan completed

Oct 7 03:06:14 one-international.local storeagent[264] <Critical>: UpdateController: _availableUpdatesDidChange removing all updates available notifications because the badge count is 0

Oct 7 03:06:15 --- last message repeated 1 time ---

Oct 7 03:06:15 one-international.local storeagent[264] <Critical>: UpdateQueue: Setting hasBeenSeenByUser for all updates

app store, OS X Mavericks (10.9.5)