Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Mail 10.9.2 Crashes When Adding Attachments

Updated to 10.9.2 yesterday.


Now Mail hangs then crashes anytime I add an attachment to a message.


Any fixes?

Posted on Feb 26, 2014 10:23 AM

Reply
9 replies

Mar 19, 2014 4:57 PM in response to wolfcutter

I have the exact same problem. Any attachment hangs up an email. But emails without attachments are a breeze.


And it doesn't matter how small the attachment is. It can be a 90KB pdf or a 70 KB png or jpg.


The status bar for mail activity zips across almost all the way to the right hand side then hangs when only a teeny bit (less than 1/8") from the end. And I get a spinning beach ball.


I just installed 1-0.9.2 on a new SSD in the last three weeks and I didnt' have that problem before.


Incoming mail with attachments? No problem.

Mar 24, 2014 9:14 AM in response to Michele Stapleton

Did any of you find a fix for this perhaps?


Same problem here with Mail on 10.9.2. It crashes when adding an attachment. It also crashes when I try to reply to a message that has an attachment attached to it.


Incoming mails with attachments are no problem (except when trying to reply to them).


Also, Mail is still very slow (slow Mail performance was why I upgraded to Maverick).


Almost unworkable, this is costing me a lot of time. Hope it gets fixed soon.


(early 2011 15" MacBook Pro, 2 GHz i7, 4 GB RAM)

Mar 24, 2014 10:58 AM in response to QQ Audio

I gave up and called Apple.


The tech determined that the preferences were corrupted and that each time I dumped them, Mail created new (corrupt) preferences. So, he had me completely reinstall mail.


We saved the old mailboxes and I had to completely re-import my old mailboxes. And that was and still is a chore. When your system imports mailboxes they show up differently than they do when they are created orignally in the program. There is a lot of "clean up work" in getting the mail in the right place. Days later I am still not finished "cleaning up" my mailboxes.


In the course of setting everything back up, I called my ISP (again) just to make sure I had all the settings right, and to be honest, I wish I'd done this more thoroughly before I called Apple. I did call my ISP before calling Apple, but we talked mostly about attachment sizes. We didn't go through every single pane of the set-up in Mail, and I think it's possible that doing this first might have saved me the headache of deleting and reinstalling Mail. We changed some of the settings that were set up automatically and I'm suspicious that the settings might have had something to do with my problems. So, I'd say call your ISP and go over every single setting, every single port # and every single box (should it be clicked or not). Do that before calling Apple. Good luck.

Mar 25, 2014 5:26 AM in response to QQ Audio

Sorry that was a bit too quick. It worked fine for a couple of hours including sending attachments, but when adding an mp3 attachment Mail froze again. Adding & selecting it using the menu or drag/drop makes no difference. What did make a difference though was zipping the file. Mail no longer tries to put a preview-like player into the mail and then it worked.


So now it seems the quicktime-player thing that you get when attaching an mp3 is causing the problem.


Yesterday I couldn't send any attachments of any kind at all, so the situation has improved but it's still shaky.

Apr 11, 2014 8:55 PM in response to wolfcutter

I was able to attach anything except an audio or video file without issue. I disabled the inline preview of attachedments in Mail via Terminal with the following line and it seem to do the trick:


defaults write com.apple.mail DisableInlineAttachmentViewing -bool yes


After restarting mail it now works fine, granted without the inline preview. Hope that works for everyone else.

Apple Mail 10.9.2 Crashes When Adding Attachments

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.