2 Replies Latest reply: Mar 3, 2014 3:28 AM by af.acetuk
FAM_Padilla Level 1 Level 1 (0 points)

My wife noticed that right after she updated her iphone 5c with the new iOS 7.0.6. update she  had immediately lost sound when making calls or the capability of hearing the other person unless she places the phone on speaker mode. Any suggestions on how to fix this problem?


iPhone 5c, iOS 7.0.6
  • jeremy_v Community Specialists Community Specialists (2,985 points)

    Hi FAM_Padilla,

     

    Thanks for visiting Apple Support Communities.

     

    I recommend these steps if callers can be heard with speakerphone but not the receiver:

     

    iPhone: Receiver and call audio quality issues

    http://support.apple.com/kb/ts5196

    1. Increase the volume during the call.

    2. Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.

    3. Make sure nothing is plugged into the headphone jack or the dock connector.

    4. Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.

    5. Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.

    6. If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.

    7. Restart the iPhone.

    8. Make sure your device is up to date.

    Since you mentioned that the iPhone is already up to date, I recommend backing up and restoring the phone at this point, using the steps in these articles:

     

    iOS: Back up and restore your iOS device with iCloud or iTunes

    http://support.apple.com/kb/HT1766

     

    iTunes: Restoring iOS software

    http://support.apple.com/kb/HT1414

    If the issue is not resolved after restoring the iPhone software, contact Apple Support.

    Best Regards,

     

    Jeremy

  • af.acetuk Level 1 Level 1 (0 points)

    I am having exactly the same problem on my iPhone 5, also only since the 7.0.6 update.  Before then absolutely no problems.

     

    I find that I get intermittent sound from the call speaker when I listen to voicemails but absolutelt fine when I turn the loud speaker on.  Nothing at all from live calls but again fine if I go to speaker mode.

     

    It looks to be related to the 7.0.6 update as I had zero issues before then.  My service operator (O2 in the UK) is reporting no issues in my area, an area I live and work in and have had no previous issues.