iTunes 11.1.5 crashes on launch

Question

I´ve just installed the new iTunes update 11.1.5, a version that says to fix earlier crashes. I have not had any problems with 11.1.4 as apparently many others, but updated anyway, in good faith as usually... Now my iTunes crashes. The program starts, but within a second or two it crashes. I have a Macbook Pro late 2013 with OSX 10.9.2. Intresting is that I have also a Mac Mini that was updated aswell, and that one works perfectly. Same software versions.Anyone else experiencing the same problem, or have any tips on how to fix this?

Nicolas D.M. · Answer

I had the same Problems. After reading https://discussions.apple.com/thread/5943455 I disconnected my Mac from the internet and turned off every function in the Store and the Sharing iTunes Settings Tab. I then restarted iTunes (and maybe even my Mac) und reenabled everything. Runs fine now.

Nicolas D.M. · Answer

Unfortunately, my "fix" only delays the crash, so not a solution…

FredrikTswe · Answer

Thanks for your inputs! Apreciate it. Didn´t help me though, my iTunes crashes instantly with or without Internet connection. I disabled the store settings, but it didn´t help. Can´t get to the iTunes settings since the program crashes rigth away. Some users has written that iTunes works when logged in as Guest, and that works for me to, but it doesn´t really help me...Did a Time-machine restore (a backup copy made before both the latest Mavericks and oTunes updates), but, the problem remains...

Nicolas D.M. · Answer

Sounds more like a problem with your iTunes Library. Have you tried to open iTunes while holding the alt-key and creating a new Library?If that helps I&#x27;d read this Apple-support article: http://support.apple.com/kb/HT1451?viewlocale&#x3D;en_US&amp;locale&#x3D;en_US

FredrikTswe · Answer

Thanks again. Could create a new library, but when I click Done same thing happens as before. I get a crash report but I´m not skilled to understand what it means. The "Thread 0" seems to be crashing though...Process:         iTunes [410]Path:            /Applications/iTunes.app/Contents/MacOS/iTunesIdentifier:      com.apple.iTunesVersion:         11.1.5 (11.1.5)Build Info:      iTunes-1115011001005005~2Code Type:       X86-64 (Native)Parent Process:  launchd [169]Responsible:     iTunes [410]User ID:         501Date/Time:       2014-02-27 17:06:19.365 +0100OS Version:      Mac OS X 10.9.2 (13C64)Report Version:  11Anonymous UUID:  5E8A16C6-2C36-36C6-4A3F-A07B5454744DCrashed Thread:  0  iTunes main  Dispatch queue: com.apple.main-threadException Type:  EXC_BAD_ACCESS (SIGSEGV)Exception Codes: EXC_I386_GPFLTThread 0 Crashed:: iTunes main  Dispatch queue: com.apple.main-thread0   libRIP.A.dylib                          0x00007fff87cf9db7 RIPLayerRetain + 201   libRIP.A.dylib                          0x00007fff87cf2ca0 ripc_GetClipState + 14282   libRIP.A.dylib                          0x00007fff87cf23ac ripc_GetRenderingState + 1583   libRIP.A.dylib                          0x00007fff87d0b24a ripc_BeginLayer + 984   com.apple.CoreGraphics                  0x00007fff8a1b6819 CGContextBeginTransparencyLayerWithRect + 1155   com.apple.CoreGraphics                  0x00007fff8a1b6799 CGContextBeginTransparencyLayer + 2016   com.apple.CoreGraphics                  0x00007fff8a1c076d CGPDFDrawingContextDrawGroupStream + 2017   com.apple.CoreGraphics                  0x00007fff8a1c0466 CGPDFDrawingContextDrawGroup + 4718   com.apple.CoreGraphics                  0x00007fff8a64fe07 op_Do + 1139   com.apple.CoreGraphics                  0x00007fff8a1b8219 pdf_scanner_handle_xname + 10810  com.apple.CoreGraphics                  0x00007fff8a1b751f CGPDFScannerScan + 30811  com.apple.CoreGraphics                  0x00007fff8a1c07e8 CGPDFDrawingContextDrawGroupStream + 32412  com.apple.CoreGraphics                  0x00007fff8a1c0466 CGPDFDrawingContextDrawGroup + 47113  com.apple.CoreGraphics                  0x00007fff8a64fe07 op_Do + 11314  com.apple.CoreGraphics                  0x00007fff8a1b8219 pdf_scanner_handle_xname + 10815  com.apple.CoreGraphics                  0x00007fff8a1b751f CGPDFScannerScan + 30816  com.apple.CoreGraphics                  0x00007fff8a1c07e8 CGPDFDrawingContextDrawGroupStream + 32417  com.apple.CoreGraphics                  0x00007fff8a1c0466 CGPDFDrawingContextDrawGroup + 47118  com.apple.CoreGraphics                  0x00007fff8a64fe07 op_Do + 11319  com.apple.CoreGraphics                  0x00007fff8a1b8219 pdf_scanner_handle_xname + 10820  com.apple.CoreGraphics                  0x00007fff8a1b751f CGPDFScannerScan + 30821  com.apple.CoreGraphics                  0x00007fff8a1b581f CGPDFDrawingContextDrawPage + 51322  com.apple.CoreGraphics                  0x00007fff8a1b55d4 pdf_page_draw_in_context + 8923  com.apple.CoreGraphics                  0x00007fff8a1b5574 CGContextDrawPDFPage + 5724  com.apple.ImageIO.framework             0x00007fff8ad5e4d8 decodePDF + 279825  com.apple.ImageIO.framework             0x00007fff8ad5d68a copyImageBlockSetPDF + 105326  com.apple.ImageIO.framework             0x00007fff8ad24d04 ImageProviderCopyImageBlockSetCallback + 46627  com.apple.CoreGraphics                  0x00007fff8a1bf39b img_blocks_create + 55928  com.apple.CoreGraphics                  0x00007fff8a173ded img_data_lock + 160129  com.apple.CoreGraphics                  0x00007fff8a172800 CGSImageDataLock + 14930  libRIP.A.dylib                          0x00007fff87cfdb3c ripc_AcquireImage + 76931  libRIP.A.dylib                          0x00007fff87cfcb85 ripc_DrawImage + 102532  com.apple.CoreGraphics                  0x00007fff8a1723a4 CGContextDrawImage + 45733  com.apple.ImageIO.framework             0x00007fff8ad34e8a CGImageCreateCopyWithParametersNew + 237934  com.apple.ImageIO.framework             0x00007fff8ad3438f CGImageSourceCreateThumbnailAtIndex + 364535  com.apple.iTunes                        0x000000010f6d2e40 0x10ec0e000 + 1129222436  com.apple.iTunes                        0x000000010ed9ec55 0x10ec0e000 + 164155737  com.apple.iTunes                        0x000000010f6f113a 0x10ec0e000 + 1141586638  com.apple.iTunes                        0x000000010ef8d8ee 0x10ec0e000 + 366820639  com.apple.iTunes                        0x000000010f6ef2c0 0x10ec0e000 + 1140806440  com.apple.iTunes                        0x000000010f91f9ab 0x10ec0e000 + 1370359541  com.apple.iTunes                        0x000000010f91a329 0x10ec0e000 + 1368144942  com.apple.iTunes                        0x000000010f91f1fa 0x10ec0e000 + 1370162643  com.apple.iTunes                        0x000000010f91f017 0x10ec0e000 + 1370114344  com.apple.iTunes                        0x000000010f70c2b3 0x10ec0e000 + 1152683545  com.apple.iTunes                        0x000000010f29ab8b 0x10ec0e000 + 686785146  com.apple.iTunes                        0x000000010f29a5e5 0x10ec0e000 + 686640547  com.apple.iTunes                        0x000000010f29bd41 0x10ec0e000 + 687238548  com.apple.iTunes                        0x000000010ec209bc 0x10ec0e000 + 7622049  com.apple.iTunes                        0x000000010ee7fe41 0x10ec0e000 + 256364950  com.apple.iTunes                        0x000000010ee7fd83 0x10ec0e000 + 256345951  com.apple.iTunes                        0x000000010ee7fcbb 0x10ec0e000 + 256325952  com.apple.CoreFoundation                0x00007fff945e0e0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 1253  com.apple.CoreFoundation                0x00007fff944d4a6d _CFXNotificationPost + 289354  com.apple.Foundation                    0x00007fff946ac7ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 6855  com.apple.AppKit                        0x00007fff90db6cf9 -[NSApplication _postDidFinishNotification] + 28956  com.apple.AppKit                        0x00007fff90da3519 -[NSApplication finishLaunching] + 214757  com.apple.AppKit                        0x00007fff90da2983 -[NSApplication run] + 12858  com.apple.iTunes                        0x000000010f51a212 0x10ec0e000 + 948686659  com.apple.iTunes                        0x000000010ef9e934 0x10ec0e000 + 3737908

Nicolas D.M. · Answer

Well I&#x27;m not skilled either… I think it has to do with Graphics, considering the number of CoreGraphics Calls and a little google search for libRIP.A.dylib.I just deleted iTunes (as describe here: http://osxdaily.com/2011/09/13/delete-itunes-in-mac-os-x-10-7-lion/) and reinstalled itunes 11.1.14 (download from here: https://secure-appldnld.apple.com/iTunes11/031-0757.20140122.Res0j/iTunes11.1.4. dmg) and now it runs without problems as before. Maybe it will help you too.Message was edited by: Nicolas D.M.

FredrikTswe · Answer

Thanks again. Really helpul to understand how to uninstall iTunes. Did what you did, and still the problem remains... I don´t get it. I also did the following:-  Uninstall iTunes-  Deleted all plist-files and itunes-folders i Library-folder-  Emptied trash, rebooted in safemode, ran disk utility/repair disk rights, rebooted again.-  Added a iTunes-folder manually i Music. -  Installed iTunes 11.1.4, rebooted.-  Started iTunes. And crash again...-  Network connection was off...

FredrikTswe · Answer

Ok, I´m actually running iTunes now... What did the trick? Uninstall iBooks...I read a few threads about others who had problems with iTunes turning out to be iBooks Library problems, so I removed the program and the databases/libraries. Rebooted, and Yes, iTunes is actually running. Such a logical solution    Nicolas D.M. Thanks a lot for helping out!

ru7hl355 · Answer

Thanks this solved it for me also.

LuisG12 · Answer

Hi,I have some questions: Did you just moved iBooks to the trash? Which other databases have to be deleted? Also, do you know if iBooks can be reinstalled afterwards?

LuisG12 · Answer

Actually, is not that I like Maverick&#x27;s iBooks that much (I guess no one does) but I don&#x27;t know if after uninstalling it I will end up with other troubles.

Jbarcus · Answer

I am having the same problem on my MacBook Air. Never had a problem with 11.1.4 but as soon as I update to 11.1.5 iTunes crashes immediately after launch.

FredrikTswe · Answer

LuisG12; uninstalling iBooks is similar to how you uninstall iTunes, see Nicolas D.M.:s post above. Changing the righs of the program and then drag it to Trash. I havent re-installed iBooks yet, don´t use it, so I can´t answer you there.

LuisG12 · Answer

Thanks for the advice. I uninstalled iBooks and that made iTunes work. But, as I was trying to make iBooks work too, I reinstalled it from a backup I had and it crashed iTunes again...So I ended up looking for the location of the iBooks library and deleted all the files that were there. The library is located in~/Library/Containers/com.apple.BKAgentService/Data/Documents/iBooks/BooksAfterwards I opened iBooks, and the files I deleted were still showing in the library. I tried to open one of this deleted book files, an error message appeared, and now all the iBooks library is clean, aaand iTunes is working again.

gregory d. · Answer

Nicolas D.M.:s about uninstalling iTunes ABSOLUTELY works for uninstalling iBooks. Change the rights, drag it to trash and it&#x27;s gone. As a matter of fact, I&#x27;ve had this problem with iBooks since the 11.1.4 udpate -- it crashed at launch every time I attempted to open it, so it was just this dead app. Thankfully, most of my e-book purchases are on a Kindle. Performed this iTunes 11.1.5 update and the app started behaving just like iBooks after the 11.1.4 update, crashing at launch again and again. Multiple restarts, safe mode, all to no avail. Then I followed your suggestion to remove iBooks and voila -- problem solved. I can&#x27;t thank Apple for this disasterous update and certainly their iBooks app left a lot to be desired, even when it was functional, so I&#x27;ll just go ahead and thank you. My day just improved significantly. Thanks again!