HT201444: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

Learn about If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

cohen293

Level 1 (0 points)

Q: hi

my phone is isnt turning on and it stays on the connect to itunes and apple logo.

i dont know whats going on with it i have got it wet or dropped it juss stoped working as soon as i plugged it in to my laptop

iPhone 4S, iOS 7.0.4

Posted on Feb 26, 2014 2:57 PM

I have this question too

Q: hi

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Helpful answers

by brenden dv,

brenden dv Feb 28, 2014 2:09 PM in response to cohen293
Community Specialists

Feb 28, 2014 2:09 PM in response to cohen293

Hi cohen293,

If your iPhone isn't responding and you are now seeing a screen directing you to connect to iTunes, you may find the following article helpful:

iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281

Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808

Regards,
- Brenden
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