11 Replies Latest reply: Feb 28, 2014 7:21 AM by saschuck1217
saschuck1217 Level 1 Level 1

I changed my Apple ID and Password, so now when I get on my iPhone it asks me for my password to my old Apple ID, which doesn't work. I've gone into settings to change the Apple ID, but it won't let me. I've tried to delete the account, but it asks for my password. Any idea what I'm doing wrong?


iPhone 5, iOS 7.0.6
  • Lawrence Finch Level 8 Level 8
    expertise.macosx
    Mac OS X

    You must use the password for the old Apple ID to delete the account. If you don't remember it contact Apple Account Security and they can reset it after you prove you are the owner of the Apple ID. http://support.apple.com/kb/HT5699.

  • saschuck1217 Level 1 Level 1

    I tried that. My old password doesn't work because the Apple ID for that password is no longer in use. I can't imagine that Apple didn't anticipate this. There has to be a solution without calling support. Apple is smarter than this.

  • TJBUSMC1973 Level 5 Level 5

    Did you change the primary email address of your Apple ID at appleid.apple.com?

    Apple ID: Changing your Apple ID -

     

    Also, look here:

    Apple ID: What to do after you change your Apple ID

     

    iOS 7: If you're asked for the password to your previous Apple ID ...

  • saschuck1217 Level 1 Level 1

    I called Apple Support. The solution is absolutely ridiculous. You have to go back and change your Apple ID to your old Apple ID and then go back into iCloud and iTunes on your phone and delete or reset the account. Basically, you are supposed to anticipate these issues prior to changing your Apple ID, or else you're locked out of your iCloud and iTunes. I thought Apple was smarter than this. Very disappointed.

  • AmishCake Level 6 Level 6

    You may think it's dumb, but they do it to make it much harder for someone else to steal your account & info.

  • TJBUSMC1973 Level 5 Level 5

    saschuck1217 wrote:

     

    I called Apple Support. The solution is absolutely ridiculous. You have to go back and change your Apple ID to your old Apple ID and then go back into iCloud and iTunes on your phone and delete or reset the account. Basically, you are supposed to anticipate these issues prior to changing your Apple ID, or else you're locked out of your iCloud and iTunes. I thought Apple was smarter than this. Very disappointed.

     

    Apple provided a procedure, listed in the first article I posted, that instructs you to log out of all Apple ID related services prior to changing your primary email address.  Granted, I'd like to see a reminder link listed at appleid.apple.com next to the Primary Email Address edit option, but Apple does provide a correct procedure, plus a way to fix it if you don't follow the procedure.

     

    In fact, the last article I linked to gives you three separate steps to try.  If the Apple Support Advisor jumped straight to step three, instead of having you try steps one & two first, then that was not correct on their part.

     

    1. Use your current Apple ID password

    Trying using your current Apple ID password. If that doesn't work, continue to the next step.

    2. Sign out and back in to iMessage or FaceTime

    If you are currently signed in to iMessage or FaceTime

    If you are not signed in to iMessage or FaceTime

    3. Change your Apple ID temporarily

    If signing out and back in to iMessage or FaceTime didn't work, try these steps:

    1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
    2. Tap Settings > iCloud and try to sign out.
    3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
    4. Tap Settings > iCloud and sign in with the new Apple ID.

     

    Complaining about an issue arising when you don't follow their instructions is like complaining that you lost all of your data because you never backed it up to iTunes or iCloud as they recommend, and you lost data after an iOS update.  In fact, the very first step of [iOS: How to update your iPhone, iPad, or iPod touch - Support - Apple] states: "Back up your device to iCloud or iTunes."  And it even includes a link if you don't know how to do that.

     

    When you use the Apple Support Articles properly, you avoid 99.9% of all potential problems.

  • saschuck1217 Level 1 Level 1

    I did follow the procedures, and only step 3 worked. Like you admitted previously, we'd both "like to see a reminder link listed" when you change your Apple ID. In fact, the Apple support made the comment that he'd like to see the accounts automatically deleted when you make the change, forcing the user to create new accounts with the new Apple ID.

     

    I'm not sure why you hit on the issue of backing up your data, but it seems like others have annoyed you with that issue as well. Sorry, I guess.

     

    And I'm not sure where your hostility comes from concerning the "instructions." I followed all the instructions, and commented that Apple has done a terrible job of anticipating this issue, with which both you and Apple support agree. It's okay to say that Almighty Apple is fallible.  I still think they're great, so please don't lose any sleep over it.

  • saschuck1217 Level 1 Level 1

    I agree, but they need to link a reminder or automatically delete the accounts when you change your Apple ID.

  • TJBUSMC1973 Level 5 Level 5

    The backup was an example.  There are a lot of posts on this forum about people complaining that they lost data or pictures, and that Apple should do it 'automatically' for them.

     

    I'm glad that your issue got resolved.  In the future, I recommend a few minutes of research before you do something new and different on one of your iOS devices.

  • saschuck1217 Level 1 Level 1

    Fair enough.

  • saschuck1217 Level 1 Level 1

    And thank you for taking the time to address my issue.