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starbucks wifi problems

I have a fairly new Mac Book Air and have problems getting wifi at Starbucks. It will indicate in the top bar that I am on the Starbucks network, but I never see the Accept & Connect page and cannot go to any sites because I am not actually online. Today I tried a different Starbucks and had the same problem, but I was able to go online with a different network that my computer detected--from a grocery store business next door. No problem going to a few sites as long as I used that network while sitting right in Starbucks. Has there been a change in Starbucks wifi causing a problem? Or is it a wifi problem related to the Mac Book Air? It's frustrating, because I use Starbucks wifi a lot when I travel.

Posted on Feb 26, 2014 7:09 PM

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Posted on May 11, 2014 5:10 PM

Here is the solution,


* I have a macbook (Mavericks) and ever since starbucks changed their ISP from AT&T to Google, I've had a wifi connection, but never could browse the web. I never got presented with the starbucks log in screen.


Contacted tech support, they said (I can only verify for mac users) to enter "purple.com" into the web browser. This IMMEDIATELY brings up the log in screen on your web browser. I can confirm this works for chrome on mac. Haven't checked with firefox web browser yet. But this works for me every time.


1. Connect to the starbucks network on your wifi network

2. open web browser (chrome)

3. in the URL bar type: purple.com

4. you should be presented with the starbucks log in screen.



*so stupid they make you do this or haven't fixed the issue yet.

32 replies
Question marked as Best reply

May 11, 2014 5:10 PM in response to jenny42653

Here is the solution,


* I have a macbook (Mavericks) and ever since starbucks changed their ISP from AT&T to Google, I've had a wifi connection, but never could browse the web. I never got presented with the starbucks log in screen.


Contacted tech support, they said (I can only verify for mac users) to enter "purple.com" into the web browser. This IMMEDIATELY brings up the log in screen on your web browser. I can confirm this works for chrome on mac. Haven't checked with firefox web browser yet. But this works for me every time.


1. Connect to the starbucks network on your wifi network

2. open web browser (chrome)

3. in the URL bar type: purple.com

4. you should be presented with the starbucks log in screen.



*so stupid they make you do this or haven't fixed the issue yet.

Feb 26, 2014 9:29 PM in response to jenny42653

My suggestion is this:


If you are not doing this already, open Safari as the first online app you try when getting to Starbuck's. But before you do, make sure the WiFi is connected and give it a while (maybe 30 seconds to settle in).


Try to open some very common URL in Safari. See if that redirects you to the Starbuck's network signin.

Feb 26, 2014 10:37 PM in response to jenny42653

Oh, I just reread your second post and realize now you have multiple browsers on your Mac. I apologize for missing that earlier.


I have no personal experience using multiple browsers on a Mac, but I suspect that may be related to the issue. I know that Chrome opens stuff early during the Mac's startup cycle.


I cannot pinpoint anything specific, but I'll bet that's part of the issue. The "accept" stuff gets somehow picked up by one of these early actions from a different browser.

Feb 26, 2014 9:40 PM in response to sberman

I did try Safari today after not having luck with Firefox or Chrome (my usual browser). I had no luck with Safari either--but it was not the first browser I tried. I have used the trick of going to a site like Huffington Post when I don't see a Starbucks sign in window--but that didn't work for me today either. The annoying thing is that the wifi indicator in the top bar says I'm connected to the Starbucks network--but I'm not. I'll experiment with opening Safari first next time I'm in Starbucks. Thanks.

Feb 26, 2014 10:12 PM in response to sberman

I actually tried to go online at two different Starbucks today, and as I said in my original post, I was only able to go online using a network other than Starbucks' while I was sitting in Starbucks--the Save-On grocery store next door. This happened on another occasion in the last week or so when I was at a Starbucks located inside a bookstore (Chapters) and was only able to go online using the bookstore's network because I could not get the Starbucks network's Accept & Connect page to pull up.

Feb 27, 2014 6:49 AM in response to sberman

You may be right, but I have had multiple browsers on my Mac devices for years and only recently have I had this problem with the Mac Air. Occasionally in the past, I have had problems accessing wifi with my older iPod Touch, but I just assume that's because it doesn't have the capabilities of a laptop when accessing a wifi network. My MacBook laptop always connected to wifi with no problems and Chrome was my browser of choice with that computer. I can't help but think that the problem lies with Starbucks method of delivering wifi OR something about the Mac Air OR the fact that it is running Mavericks which is also a change when using Starbucks wifi recently.


I don't normally have all three browsers open at once on any device--Safari is usually my last choice of the three I use.

starbucks wifi problems

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