You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Someone keeps trying or has been using my email address to sign up for all kinds of accounts. What can I do?

I have had this email address since apple offered family accounts for me.com. For the past 4 years, someone has been using my email to sign up for accounts. They have repeatedly tried to reset my password. I keep getting emails from companies. I have been very nice and responded back to personal emails telling them that they must have typed in the wrong address. I have emailed different companies asking them to delete any and all accounts using my email address for me.com or icloud.com. This person has even been using my email to use to turn in her homework on turnitin.com. I have asked them to please alert the school to let the person know that this is not their address and please not to use it. I have recently discovered that they are trying daily to reset my password. Is there anything I can do besides changing my email?

iOS 7.0.5

Posted on Feb 26, 2014 10:14 PM

Reply
14 replies

Jan 5, 2017 7:00 PM in response to cperez

but Apple has assured me that my 2-factor authentication is the best defense.


but I know that all it means is that enough failed attempts will lead to my account being locked. I then have to go back in and use my recovery key to unlock everything.


To be clear... if you have 2 Factor Authentication enabled, there is no recovery key. A recovery key is used with 2 Step Verification, which is an older style of security for your Apple ID.


And I don't believe there is a lockout for "too many verification codes" sent by 2FA like there is for "too many bad password" attempts.

Jan 6, 2017 3:14 AM in response to samiam77

In the url bar type how to delete email id for the third party services you are using , lot of links are there , you can follow them or you can call on their Toll free no & describe your issue , they will send you a link , type your email id & password your email id will be deactivated in moments , but will be removed from the server after 90 days , in between don't be tempted to sign in or if you don't want to delete the id change the passwords .

Read this article : macOS Sierra: Tips for creating secure passwords

Jan 5, 2017 2:04 PM in response to Steel Dragon

I have this issue, too. It is annoying, but Apple has assured me that my 2-factor authentication is the best defense. I get regular popups on my iphone's lock screen providing a code to log into iCloud. Of course, the person trying to get into my account is not seeing these but they are triggering them by incorrectly using my email address as their own. I even get followups from Apple asking me to rate the customer support experience after "I" contacted AppleCare.


At first this was extremely disconcerting, as if I was watching someone hack into my iCloud account in real time. Now when it happens it is still irritating, but I know that all it means is that enough failed attempts will lead to my account being locked. I then have to go back in and use my recovery key to unlock everything.


It boils down to human error in my case. Someone thinks that my email address is theirs. How this can happen in this day and age is mind-boggling to me, but it takes all kinds of people to fill up this big old world.

Jan 5, 2017 3:01 PM in response to samiam77

I have this exact problem. There are no less than 5 "Marci"s who simply can't remember their own dang email addresses. I NEVER use the iCloud variant of my address, so if I get something directed there, I know it originated from one of them (usually it's a mailing list or an online store order confirmation). I've received bank statements, tax information, family photos, you name it -- these people are so very lucky I am an honest person. Once, I received a PayPal invoice from an angry vendor who wanted payment, and the woman who used the wrong email address (mine) threw a hissy fit saying I "should've told her immediately". I DID! It is very frustrating, to say the least. And Apple's only response is to tell me to step-up my password security, or to change my email address. I am not changing my email address.


So you are not alone.

Jul 7, 2017 4:50 AM in response to malekia

No indeed, you are not alone either, malekia. I have the exact same problem, and have received quite a lot of personal stuff from various people across the world. I had been poised to try and work on this with Apple, but the posts above convince me there's no use - they're just going to patronise, and recommend changing passwords etc.


But I do sympathise with you, because it's very hard to go to such lengths to try and resolve someone else's problem, only to be criticised for it.

Nov 10, 2014 10:17 AM in response to samiam77

OMG, there is someone else who is experiencing this? I swear, I have used up all patience and trying to be kind when dealing with this.


I created my primary email account cupcake@mac.com a very long time ago. Of course, it morphed into cupcake@me.com and most recently into cupcake@icloud.com. This behavior occurs with all three variations, but most often with the "@me.com" address. In trying to understand the timeline, I figured it started occurring about the time of the iOS release 5.


I get approximately 10 account creation emails a week. Mine range from harmless to education to medical to ****. At one time I was getting as many as a hundred a week! I also send very politely worded emails to the companies explaining that someone tried to sign up with one of the variations of my emails and ask them to delete any or all accounts associated with them. Unless of course, they are ones that I want to keep.


The problem with telling companies to delete the accounts is that it is now sitting out there for someone to setup the account AGAIN. I have started simply requesting a new password or password reset, change the public facing data and leave it be. This will only work with accounts that require email validation, though. I have stumbled upon accounts while trying to create my own! Again, I simply change the public facing info and password and email. It then becomes mine. I've had a couple of accounts - a Disney site - that won't reset the password or delete the accounts because I can only validate the email address and none of the other account info! Sigh.


I have worked with Apple many times, sometimes for many hours trying to resolve this issue. Apple tends to be myopic and generally sticks with "someone just mistyped the email"... but it happens much too frequently for this to be true. I know it is a popular and coveted email address and perhaps people think they can force the company to recognize it as their own. I've also had requests for the Apple accounts to be reset.


Recently had an interesting chat on Apple's Messages with an 8 year old who swears that it is her friend's iChat account. She admonished me to be nicer if I was sharing it with her friend. I couldn't make her understand that her friend was incorrect in believing it was hers.


I see that you've written your message way back in February and I see no other follow ups. Have you been successful in making this stop?

Feb 24, 2016 8:04 PM in response to Julie Benson-Grant

This has been happening to me for years. First with me @me.com and now with my @icloud.com. Fortunately, about 7 months ago the first person who was signing up for accounts using my address purchased a new iPhone and had the receipt sent to what he thought was his apple email---it was actually mine. I was able to get his phone number off of his receipt and inform him that he has been using the wrong email address and that I was receiving multiple emails for accounts he has created. The emails stopped, until this month. I most recently received sign-ups for PlayStation and other accounts from another person (I know because their first name is different) now using my @icloud.com address. I have yet to find solutions through apple to fix the issue...I can only hope that I again receive an email with more identifying information so I can kindly contact this person and as him to please stop using my email like the last person.

Feb 24, 2016 8:04 PM in response to LizAnne86

Have you considered changing your password to something stronger, e.g. with letters, numbers, symbols, etc. Also, have you considered enabling two-step verification? If you account is eligible, you could enable two-factor authentication which Apple has recently implemented and started rolling out last Fall.


And a side note, have you also considered reaching out to Apple Support to get them involved in the issue?

Dec 11, 2016 2:06 PM in response to LizAnne86

This is happening to me too. Someone is using my iCloud email address to attempt registering on various websites. For example, today I got an email from Dropbox in the German language...someone attempting to setup a Dropbox account in Germany using my iCloud email address. This is starting to freak me out a little. I have changed my password to something very long and complex (letters, numbers, symbols), and I also have two-step verification enabled.


Any advice would be appreciated. Do I need to do anything else, or should I just chill?

Someone keeps trying or has been using my email address to sign up for all kinds of accounts. What can I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.