6 Replies Latest reply: Mar 12, 2014 12:11 PM by norm123
saxon198 Level 1 Level 1

Well so one day, I just started up my computer.  I usually do that thing where you drag the cursor on the desktop and it makes the white box thing.  This time it didn't do it.  This discussion, https://discussions.apple.com/message/23698379#23698379 was no help.  I use this computer for school and work, and it would be a big help to get this solved.  Thank you

MacBook Pro, OS X Mavericks (10.9), MacBook Pro 13-inch mid 2012
Reply by norm123 on Mar 1, 2014 1:51 PM Helpful
Hello saxon198 If you are having issues that are not being resolved from your previous troubleshooting steps, try the troubleshooting article for determining if it is a software issue. If that does not work or get a resolution then you may need to reinstall OS X Mavericks. Mac OS X: How to troubleshoot a software issuehttp://support.apple.com/kb/ht1199  OS X Mavericks: Reinstall OS Xhttp://support.apple.com/kb/PH13871 Regards,-Norm G.
Reply by norm123 on Mar 11, 2014 2:10 PM Helpful
Hey saxon198 If it is just the one user account, then the next step would be to migrate the data that you have to a new user. The best method is to copy your Home Folder to an external hard drive. The next step after that is complete is to delete the user that is causing the issue. Then all you have to do is to copy your data back over. Just copy the contents of the documents folder into the new documents folder instead of replacing it. Now things that probably will not make the move unless you have iCloud or another syncing service is Contacts, Calendars and Notes. You can export those if needed. If it seems confusing or to daunting, then the next step would be to contact Apple Support for further help. I have provided a link to do so with multiple different options for you.  Isolating an issue by using another user accounthttp://support.apple.com/kb/TS4053  OS X: Manually migrating data from another Machttp://support.apple.com/kb/HT6101  Contact Apple Supporthttps://www.apple.com/support/contact/  Regards,-Norm G.

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