Word, Excel, PowerPoint keep crashing

Question

Level 1

9 points

Word, Excel, PowerPoint keep crashing

I'm running OSx 10.3.9 and have had no trouble until recently when every time I open Word, Excel, or Powerpoint and then try to open a file from there the program freezes and I have to use force quit to get out. I've tried uninstalling and reinstalling MS office for mac and the the problem persists.

PowerBook G4, Mac OS X (10.3.9)

Posted on Aug 10, 2006 7:48 AM

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Answer 1

Aug 10, 2006 8:21 AM in response to Sarah Ivan

Hmm. What version of Word, etc are you using?

Best,
~FifthWheel

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Answer 2

Sarah Ivan Author

Level 1

9 points

Aug 10, 2006 8:47 AM in response to FifthWheelAt80MPH

When the problem started I was running MS office X, but I also tried MS office 2004 and it did the same thing.

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Answer 3

TildeBee

Level 7

31,917 points

Aug 10, 2006 9:00 AM in response to Sarah Ivan

Tulip --
Just a couple questions here . . .

1. Have you double checked in your Applications folder to make sure there aren't two version of Office there?

2. Did you empty the trash after uninstalling & reinstalling Office?

3. Did you repair permissions after reinstalling Office?

4. What changes were made to your system a couple of weeks ago when this problem started? Any new apps, any new fonts, or any fonts deleted that you know of?

5. See Kurt Lang's FAQ on fonts (below). Especially Sections 1 & 2.

http://discussions.apple.com/thread.jspa?messageID=607630&#607630

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Answer 4

Casey-

Level 4

2,551 points

Sep 21, 2006 9:45 PM in response to Sarah Ivan

I have the latest OS, the latest updates to Office X. I have tossed the plist for powerpoint. I have not tried uninstalling and reinstalling Office as Word and Excel work fine right now and it has not helped you.

Have you found an answer? Does anyone have an answer?

Powerpoint opens the file and as soon as you see the file come up, it crashes every time, with every file.

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Answer 5

Sep 27, 2006 10:58 PM in response to Sarah Ivan

My Word docs crash when I have too many other applications open. It always solvs the problem after I close the other applications. Clare

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