Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

apple ID and password doesn't work on my iphone.

Hi, my iphone won't recognize my apple ID password but the ID is correct and works on my MacBook and ipad. So I'm not getting my emails or imessages to my iphone. This this just occured after doing a software update to IOS 7.0.6. What do I do?

iPhone 4

Posted on Feb 27, 2014 5:59 AM

Reply
Question marked as Best reply

Posted on Oct 14, 2014 3:45 AM

Hello!

I have the same problem on my iPhone 5, it won't take the Apple ID, but it works on my Mac and iPad. 😟 I try restored it 3 times, same problem.

Any help??

61 replies

May 10, 2015 7:12 AM in response to Guy Michelmore

OK - possible moment of epiphany. The iphone has to connect to the internet successfully after the password change otherwise it won't know it's happened. Mine was connected to the wrong network and therefore hadn't received the updated password. Ive just successfully wiped the phone and started from scratch. Hope that helps some people here.

May 13, 2015 8:29 PM in response to sglover007

So this happened to me, and I reset my password like 4 times and it still wouldn't work - then I turned off my wifi and used the 3G connection and all of a sudden it worked. I had been connected to my work wifi, and it has some security firewalls that block parts of apple - because of this, the information wasn't being sent properly and so my ipad was constantly telling me my password wasn't right (even though I was 110 % sure, especially after the 20th try, that it was). If you're having this issue, it definitely could be an internet problem (particularly if your password works on a pc). Turn off your wifi and try on cellular network.


I'm now actually having problems getting my pc (laptop) to accept my password on ITunes - works on this website and on all my apple devices, but isn't working on the computer.

Jun 8, 2015 5:59 AM in response to sglover007

Solved it. NO reset required 🙂


Because likely the iphone sends a cookie. or known hash to apples servers.

ie: apple checks the password against the known stored valid password. then sends a cookie/(challange response)/other means to the servers. the servers reject iphone, gets confused.

order depending on device may be different! (mileage may very)
here's what i did>
1: go to settings> icloud enter the "new" password and allow it to update.

2: go to settings> mail contacts and calendar. put the icloud/me password in AGAIN.

3: go to settings> iTunes Store and App Store. >APPLE ID>> LOG OUT. or Disconnect (whichever is shown)
4: in the same area. LOG IN after loggin out. , it may ask to verify pay options. you STILL don't need to put a Credit card. just make sure "none" is selected.


5: iphone may NOW ask the same way as before to enter password with the pop up verify box. IT SHOULD work now.

Aug 10, 2015 7:56 PM in response to sglover007

I was fighting with this for a year and could not figure out why my password was not being recognized by my ipad.

What worked for me is:

1. Go into settings

2. Turn off wifi on the device you're trying to fix and use your carrier connection

3. In settings, after trying password (in icloud/itunes/etc) and it not working click on the link to "Reset password" in the pop-up window

4. It will take you to the apple website to reset and configure all user information

5. Follow through all steps and update your information

*** This fixed my problem! 🙂



***The apple website for resetting password that I followed on my ipad had different user information entered than when I logged in through my Macbook.

Dec 3, 2015 9:23 AM in response to sglover007

OK, so I think I have the craziest solution yet!


Background:

  1. I have two Apple IDs - one for UK and one for Australia (I'm an itinerant!). This means I have to change how I log in from time to time to get some apps that are only available in the UK for example. I have done this for years no problem. (Not sure if this is relevant ... but telling you anyway.)
  2. Out of the blue, one of my Apple IDs stops working on my iPhone 6 plus ... wrong password etc ... when it works perfectly fine on my iPhone 4S, my iPad, and my MacBook Pro (and - ironically - to sign in to this forum!)
  3. I've spent days trawling through these forums and followed all the advice ... reset, wifi off, turn off all the iMessage and FaceTime settings etc, reset AppleID password on my computer ... result: nothing! nada!


Then -- don't know why I thought of it -- I randomly used myusername@icloud.com instead of myusername@me.com, typed in my password, and hey presto ... it works. I have never used the icloud.com ID and why should I, when me.com has been trouble free for years. Ridiculous! I've no idea why it worked ... but sharing here in the hope it might prevent some other poor b@stard having a nervous breakdown 😎

apple ID and password doesn't work on my iphone.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.