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User profile for user: Kross15
Kross15 Author
User level: Level 1
0 points

Iphone 5c issue

Randomly when making or receiving calls, I can hear the other person, but they cannot hear me. Any suggestions?

iPhone 5c

Posted on Feb 27, 2014 8:57 AM

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1 reply
User profile for user: jeremy_v
jeremy_v
User level: Community Specialist

Mar 1, 2014 12:49 PM in response to Kross15

Hi Kross15,


Thanks for visiting Apple Support Communities.


I recommend the troubleshooting steps in this article if you can't be heard when making calls on your iPhone:

  1. Make sure nothing is plugged in to the jack connector.
  2. Make sure nothing is blocking any of the microphones (see the pictures below to locate the microphones on your device)
  3. Make sure none of the microphones is obstructed by dirt or debris.
  4. Turn the iPhone off and then on.
  5. Make sure that the latest version of iOS is installed.
  6. If necessary, find general iPhone hardware troubleshooting suggestions.
  7. For further assistance, contact Apple Support.

You can find these steps and more information here:


iPhone: Microphone issues

http://support.apple.com/kb/ts5183


Best,


Jeremy

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Iphone 5c issue

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