Previous 1 2 3 4 Next 45 Replies Latest reply: Apr 22, 2014 2:02 AM by turingtest2 Go to original post Branched to a new discussion.
  • Mark W P Level 1 Level 1 (0 points)

    Ok problem solved with a Windows Restore point from 7 days ago.

     

    Further use today turned up a non functioning optical drive on CD, DVD and BlueRay.

    Also lost connection to a network shared hard drive.

     

    I have no idea what the problems are with the iTunes update but the restore solved all my current issues.

     

    Windows 8.1

    Control Pannel, Devices ad Printers, Unspecified (3)

     

    Apple Mobile Device USB Driver

    Apple Mobile Device Ethernet  <changed

    Apple iPhone

     

    All reporting

    Properties, Hardware - This device is working properly.

    Interesting how "iPhone" changed to "Apple Mobile Device Ethernet"

     

    I will wait for the next version of iTunes unless I decide to waste another day on this one.

     

    Mark

  • Robinbb Level 1 Level 1 (0 points)

    Same here.  All well, updated to 11.1.5.5, iPhone not seen by system at all.

    Rebooted.  Still no go.

    Time to roll back!

  • HRPuffnstuff2013 Level 1 Level 1 (45 points)

    Guys thanks for your input on this new version.  I'm going to sit tight on 11.1.3.8  because at least it works.

  • Robinbb Level 1 Level 1 (0 points)

    Just an update on this.  I did a full uninstall of 11.1.5.5 as per the Apple site ie including all the extras in the designated order. plus a reboot.  I then did a clean install of 11.1.5.5.

    The Windows 8.1 system saw an Apple Mobile Ethernet device and an Apple Mobile Device USB Driver.

    It did not actually list the iPhone name.  Explorer did not list the device.

    SO, I went through the uninstall process again and this time installed the previous iTunes.  Everything worked OK.

  • huwfrompa Level 1 Level 1 (0 points)

    I just updated from a working 11.1.4 to 11.1.5 on Windows 8 and it totally broke iTunes.  :-(   I have tried a repain re-installation (which said it succeeded) and that had ne effect.  iTunes cannot even load now (it makes a wied 'invisible window and can't even be killed in Task manager).  If i try to stop it in Task manager nothing happens, if i kill all itunes and ipod helper task it keeps trying to do something and randomly pops up a message about a locked library file (which isn't locked)  nd in fact the only way I can stop it is to restart the computer. 

     

    I am now in a very bad mood and note that the last 2 or 3 iTunes update broke stuff, were a pain to fix, and as far as I can tell added nothing new.

     

    I am starting to dislike iTunes almost as much as I hate Windows 8

  • Ed Janison Level 1 Level 1 (0 points)

    nope, my 11.1.4 was wiped out when attempting to update to 11.1.5.  When I attempted to install 11.1.5 from a download (while shutting off my firewall and AV), it gives me the missing DLL message.  It does not dictate which DLL is missing.

     

    I am really getting sick of this crap each time I try to update or install itunes.

  • b noir Level 9 Level 9 (72,015 points)

    it gives me the missing DLL message.  It does not dictate which DLL is missing.

     

    Is that the message described in the following user tip, Ed?

     

    " ... A DLL required for this installation to complete could not be run ..." error messages when installing iTunes for Windows

  • Fustbariclation Level 1 Level 1 (0 points)

    Yes:

     

    I upgraded to iTunes 11.1.5 and, suddenly things are going badly wrong.


    I'm trying to watch films and, after a few minutes the screen goes

    grey. The sound continues, but there is no video.


    The problem exists with these films (at least):


    Frances Ha - rented

    Cave Digger - film not rented

    The Dark Rider - Midsomer Murders series 14


    So it seems to affect films, TV programmes and rented films equally.


    The films run for about 10 minutes before going grey - once they do,

    though, that's it.


    I've tried:


    - Rebooting the machine

    - De-Authorising from iTunes and re-authorising

    - Playing from QuickPlayer  (exactly the same symptoms)

     

    I've written to the iTunes shop, but it's Saturday, so I'm not sure if I'll get any response.

     

    Any suggestions?

  • Robinbb Level 1 Level 1 (0 points)

    Any suggestions?

    Since this latest release is cleraly flawed, cant you roll back to the last version?

     

    Further to my post above, the symptoms are exactly the same for my iPad (as well as the iPhone).

  • razvanlerescu Level 1 Level 1 (0 points)

    Well, apart from the fact that it took about 15 min to install on mavericks which is a fenomenally long time for the size of the update itself...

  • Ed Janison Level 1 Level 1 (0 points)

    Yes, but when I go through the procedure for uninstalling and reinstalling itunes, the installer (for about one second) installs Apple App Support, then the installer freezes on STATUS.

     

    please advise.

     

    Ed

  • b noir Level 9 Level 9 (72,015 points)

    the installer (for about one second) installs Apple App Support, then the installer freezes on STATUS.

     

    Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR:

     

    http://www.rarlab.com/download.htm

     

    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

     

    Does it install properly for you?

     

    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • Ed Janison Level 1 Level 1 (0 points)

    I did as you said, and Apple App Support installed alright.

     

    However, once the installation process starts for itunes, it freezes about 3/4 through the following:

     

    Status: Configuring Windows Firewall

     

    any ideas?

  • b noir Level 9 Level 9 (72,015 points)

    However, once the installation process starts for itunes, it freezes about 3/4 through the following:

     

    Status: Configuring Windows Firewall

     

    Okay ... let's try "preenabling" iTunes in the Windows firewall:

     

    How to enable iTunes in Windows Vista, Windows 7, and Windows 8 firewall

     

    Does the install go through after doing that?

  • nico_suave123 Level 1 Level 1 (0 points)

    I just updated my itunes now my iphone will not connect to my computer. I have windows 8.1