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On my iPod 5th gen I haven't been able to hear any sound not has my mic been working ever since I updated it

I can't listen to songs or sound while facetiming or while I'm on a app but when I go into sounds and turn the ringer up I can hear that so I know that my speakers work. My mic doesn't work either.

iPod touch, iOS 7.0.6

Posted on Feb 27, 2014 10:45 AM

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Question marked as Best reply

Posted on Feb 27, 2014 10:47 AM

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

1 reply
Question marked as Best reply

Feb 27, 2014 10:47 AM in response to Pateln17

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

On my iPod 5th gen I haven't been able to hear any sound not has my mic been working ever since I updated it

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