HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
Alawii

Q: iTunes connection problem

I have  a problem when I want to pruches from games it says cannot connect to itunes

iPhone 5s, iOS 7.0.6

Posted on Feb 27, 2014 2:22 PM

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Q: iTunes connection problem

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  • by pedro d,

    pedro d pedro d Mar 1, 2014 12:40 PM in response to Alawii
    Community Specialists
    Mar 1, 2014 12:40 PM in response to Alawii

    Hello there, Alawii.

     

    The following Knowledge Base article provides some great steps for troubleshooting your issue:

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/ts1368

     

    For your iPhone, this would apply:

    Troubleshoot issues on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
      Note: Time Zone may list another city in your time zone.
    • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
      Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Try resetting (turning off and then on again) your Wi-Fi router.
    • If the issue persists, try troubleshooting your Wi-Fi networks and connections.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.