HT201269: Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch
Learn about Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch
Q: my 5s broke so i got a new one and the info isnt transfering the phone just shows the apple and a progress bar but the bar isnt mo ... more
-
Mar 2, 2014 6:47 AMby sterling r,Hey there ddjild,
It sounds like you are restoring your previous phones backup to your new one, but the progress bar appears to be stuck. According to this article:
iOS: Apple logo with progress bar after updating or restoring from backup
http://support.apple.com/kb/TS3681
the process can take from several minutes to an hour to complete. The amount of time depends on the number of files on the device and whether you're erasing, updating, or upgrading your iOS.
If the device has stil not finished the process, I would recommend resetting the device with the following article:
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
If that does not get the phone booted back to the Lock Screen so you can get to your Home Screen, I would next try putting the device into recovery mode and attempting another restore from that backup:
If you can't update or restore your iOS devicehttp://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Cheers,
Sterling
