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michaaaela

Q: I have a back up saved to icloud but i dont know how to get the pictures and information onto my new phone

I had all of my pictures (about 1000) in icloud and i went from an iphone 4s to the 5s. Well my pictures were there when i first activated the phone but after i did the update they were ALL gone and it would be really fantastic if i could have all of my pictures restored onto my new phone since i thought that was the whole point in having the icloud. doesnt do me any good if i cant actually have any of my pictures that i saved to icloud for this very reason. when i upgraded i could keep my pictures. icloud.com doesnt help. none of the settings in my phone help. i feel like im going to have to reset my entire device and start all over again like its new. which i really dont want to do.

iPhone 5s, iOS 7.0.6

Posted on Feb 27, 2014 4:14 PM

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Q: I have a back up saved to icloud but i dont know how to get the pictures and information onto my new phone

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 27, 2014 4:16 PM in response to michaaaela
    Level 10 (104,081 points)
    Apple TV
    Feb 27, 2014 4:16 PM in response to michaaaela

    Welcome to the Apple Community.

     

    Where exactly were these photos, were they in your camera roll or in photo stream.

  • by michaaaela,

    michaaaela michaaaela Feb 27, 2014 5:52 PM in response to Winston Churchill
    Level 1 (0 points)
    Feb 27, 2014 5:52 PM in response to Winston Churchill

    They were all in the camera roll and other albums like Instagram. I know they got backed up but they aren't appearing on the new phone even though I did the iCloud restore

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 28, 2014 2:04 AM in response to michaaaela
    Level 10 (104,081 points)
    Apple TV
    Feb 28, 2014 2:04 AM in response to michaaaela

    Navigate to Settings > General > Software Update and install any updates available.

     

    Navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.

     

    When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from.