After replacing my isp wireless modem the Hp Printer installer is not accepted.How can I get my HP 8500 office jet Pro to connect again in Maverick?

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After replacing my isp wireless modem the Hp Printer installer is not accepted.How can I get my HP 8500 office jet Pro to connect again in Maverick?

Hello There.

After my ISP wireless defective modem exchange : The Installer for my HP Printer 8500 Officejet Pro A 3 is not recognized by my computer operating system.It saes : Only below OSX 10.6.

It worked before.I follow all suggestions on the HP web site.Alas to no avail.Does anyone know how to fix this dilemma? Thank you ever so much for you're reply.

Greetings: John Basso.

P/S : My operating system is OSX 10.9.2.

Added Information Feb;27/14 a7 19;37 hrs.

On advice I went again to the HP Support Downloads. Their E-printer download site saes: OSX 10.9. After a successful down load.According to the pop up window.

My computer still didn't recognize my Hp Officejet pro 8500 A printer. What did I do wrong? Does someone has the answer to this,I'll be very grateful indeed.

Thank you : John Basso.

iMac, OS X Mavericks (10.9), iPhone 4.

Posted on Feb 27, 2014 4:45 PM

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Answer 1

sterling r

Community Specialist

Mar 2, 2014 6:18 AM in response to John basso 2

Hello John basso 2,

It sounds like you have successfully installed the printer software for your current Mac OS X version. I recommend the troubleshooting in the following article named:

Troubleshooting printer issues in OS X

http://support.apple.com/kb/ts3147

Follow these steps until the issue is addressed:

Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.

... If the printer is a network-capable printer, make sure that it is properly connected to your home network.

Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.

Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.

Delete the affected printer, then add the printer again.

If the issue persists, try these additional steps:

Reset the printing system, then add the printer again.

If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.

Contact the printer vendor or visit their website for further assistance.

Thank you for using Apple Support Communities.

Regards,

Sterling

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