Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPad Air sound for video n music turns off by itself. It's not on mute, sound is on highest volume. But still silent. What's the problem? Did I get a lemon?

Why do I keep losing the sound when playing videos and music on my iPad air? It's not on mute, and the volume is on highest level. What's the problem?

Posted on Feb 27, 2014 7:11 PM

Reply
Question marked as Best reply

Posted on Feb 27, 2014 7:30 PM

Try reset iPad



Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears



Note: Data will not be affected.

5 replies

My iPad Air sound for video n music turns off by itself. It's not on mute, sound is on highest volume. But still silent. What's the problem? Did I get a lemon?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.