Q: After I updated with the 10.9.2 my AirPrint printer stopped working. The message I am receiving from the print service is "Unable to get printer status" ?? Anybody can help?
After I updated with the 10.9.2 my AirPrint printer stopped working. The message I am receiving from the print service is "Unable to get printer status" ?? Anybody can help?
MacBook Air, Mac OS X (10.7)
Posted on Feb 27, 2014 8:12 PM
You're making inconsistent statements about installing the HP software. You wrote earlier that you had installed it twice and removed it twice.
However, I doubt that it has anything to do with your problem. The printer seems to be in need of a firmware update. If HP hasn't released one, you'll have to wait until they do, or use another printer.
If you like, you can go through the motions of reinstalling OS X, which is what Apple Support would tell you to do, but I have no reason to think it will make a difference.
Posted on Mar 2, 2014 12:55 PM