iPhone stuck on Recovery Mode after iOS 7.0.6 update.

Question

Level 1

0 points

iPhone stuck on Recovery Mode after iOS 7.0.6 update.

After I updated my 5s to the last Operating System update, my phone rebooted and the Apple logo appeared on screen. After a few seconds, a blue screen flashes and the booting cycle starts over and over again. When I tried to restore it, iTunes comes up with the Error [14]. I tried different cables, different PC´s and Mac, different networks, and I always get the same result. Now my phone is stuck on Recovery Mode with no response at all after 2 days. I bought this phone less than two months ago so I assume it´s still covered by the warranty. Right now I´m in a country with no Apple Stores, so, is there a way of getting it to work without having to take it to an Apple Store?

Ps: My phone was not jailbroken and never had any trouble using any of it´s functions. I´d like to hear if someone has the same problen even if they have already solved it or not.

Thank you.

iPhone 5s, iOS 7.0.6

Posted on Feb 27, 2014 10:22 PM

Reply

Answer 1

Feb 28, 2014 12:00 AM in response to AgusLastoria

honestly if you can take it to an apple store then they may be able to take a look at the device. I dont know of very many people of having this issue with the update. All my family members have iPhones and none of them have had an issue That consists of about 15 ios devices including iPhone and iPads. I would say though if the Apple store cant get it on then maybe they can replace it. Hope this helps!

Reply

Answer 2

AgusLastoria Author

Level 1

0 points

Mar 1, 2014 10:56 AM in response to Myninjaninja

I´m still trying to make it work without having to take it to an Apple Store considering the closest one is 1463 miles away from home.Thank you for replying, and if you hear anything about this issue or how to solve it I´d really appreciate if you told me. Thanks again!

Reply

Answer 3

Mar 1, 2014 11:57 AM in response to AgusLastoria

Do you have a new itunes? try do restoure and what erro appears?

Reply

Answer 4

AgusLastoria Author

Level 1

0 points

Mar 11, 2014 2:37 PM in response to Braulio00

Got the last version of iTunes, and I was looking forward to the iOS 7.1 update, but after trying to restore it multiple times i got hte same result, blue screen and back to recovery mode after iTunes error 14. I finally decided to ask for a new phone as this looks like a fabric issue. The thing is... I bought my iPhone in an official Apple store at San Francisco. Will I be able to ask for a new phone on a different store/state/country?

And if I am, what sort of verification will I be asked for? (Apple ID, receipt, etc.)

Thank you for your help.

Reply

Answer 5

Mar 11, 2014 3:43 PM in response to AgusLastoria

So you can go to any apple store and they can switch it out. The only time it gets funny of switching out phones is if you're in a different country. But if you're still in the USA but in a different state then you should be fine. You don't need anything else besides your iPhone.

Hope this helps

Reply

Answer 6

iNands

Level 1

1 points

Mar 11, 2014 5:04 PM in response to Myninjaninja

I also have the same problem and now my iphone 5s can no restore comes with an error 4013. Unfortunately i live in a different country and bought the phone on apple offical website, and trying to get a replace or return seems to be a mission.

Reply

Answer 7

Mar 11, 2014 6:24 PM in response to iNands

If you call AppleCare from another phone they should be able to send you via mail if it's hard to get to a apple store. Hope evrything works out.

Reply