Random shutdown issue

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Random shutdown issue

Tonight my mid-2010 Macbook (10.8.5) started to spontaneously shut down without warning. It's done this four times now. It doesn't matter if it is plugged in or not. I have tried to perform an SMC reset and this has had no effect. The battery was replaced in the summer. When I restart the computer, all the programs have been force-quitted or crashed. The Macbook doesn't display a grey screen or loading wheel or message prior to shutdown, it just turns itself off as fast as it would if you were holding the power button down. No messages come up after starting it up again.

What's the issue here and how do I fix it?

Battery Information:

Model Information:

Serial Number: W02315UZMD3LC

Manufacturer: SMP

Device Name: bq20z451

Pack Lot Code: 0

PCB Lot Code: 0

Firmware Version: 201

Hardware Revision: 000a

Cell Revision: 165

Charge Information:

Charge Remaining (mAh): 4803

Fully Charged: Yes

Charging: No

Full Charge Capacity (mAh): 5001

Health Information:

Cycle Count: 273

Condition: Normal

Battery Installed: Yes

Amperage (mA): -1467

Voltage (mV): 12118

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Feb 28, 2014 4:09 AM

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Answer 1

Feb 28, 2014 4:16 AM in response to AG_moose

If you have a mid-2010 15" model, you may be suffering from the bad NVIDIA card that was installed in some units. Please post the full text of your latest kernel panic log (see -> http://support.apple.com/kb/HT2546). The log should end in a .panic extension.

Call back...

Clinton

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Answer 2

AG_moose Author

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Feb 28, 2014 4:17 AM in response to clintonfrombirmingham

it's 13", does this still apply?

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Answer 3

Feb 28, 2014 4:19 AM in response to AG_moose

No - the 13" model doesn't have a discrete NVIDIA GPU. So that's not the problem.

But, still... see if you can find your latest kernel panic and post the entire text here. We may be able to find something there that may point to why you're having kernel panics.

Clinton

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Answer 4

AG_moose Author

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Feb 28, 2014 4:22 AM in response to clintonfrombirmingham

what is a kernel panic, and where exactly am I posting this?

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Answer 5

Feb 28, 2014 4:24 AM in response to AG_moose

Read the Knowledge Base article that I posted. You'll usually find panic logs in the root Library//Logs/DiagnosticReports folder. Just double-click the .panic file (the latest) and copy and paste that information in a reply here.

Call back...

Clinton

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Answer 6

AG_moose Author

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Feb 28, 2014 4:32 AM in response to clintonfrombirmingham

ok, i thought you meant post it in the link you sent. i get it now.

is the library folder hidden in my version or something because it's nto showing up even if i search for it in finder...

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Answer 7

Feb 28, 2014 4:36 AM in response to AG_moose

It will be in the 'top level' Library folder, not your user Library folder. If you have your hard drive icon on your Desktop, simply double-click on it and you should see a Library folder in the Finder window. THAT'S where you'll find the Logs folder - inside the top-level Library folder.

Clinton

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Answer 8

AG_moose Author

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Feb 28, 2014 4:45 AM in response to clintonfrombirmingham

ok. found logs > diagnosticreports and opened it up.

in there was 1 user diagnostic report titled "plugin-container_[date]" or 3 system diagnostic reports titled "airportd_[date]" "microsoft word_[date]" and "safari_[date]"

are these what I'm looking for?

none of the dates are the same as tonight/this morning when the issue started

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Answer 9

Feb 28, 2014 4:48 AM in response to AG_moose

Nope - you're looking in the right place, but you've not had any kernel panics. That's a good thing. Now let's take a look at what you have running and see if there may be any third-party extensions that may be causing your problems and crashes.

Download, unzip and run EtreCheck - when it's finished running (may take awhile) copy the text (there's a button to do just that) and paste the information into a reply here. We're going to look at software first beofre deciding that you've a hardware problem.]

Call back...

Clinton

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Answer 10

AG_moose Author

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Feb 28, 2014 4:49 AM in response to clintonfrombirmingham

ok, thanks! hopefully this will help narrow it down...

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Answer 11

AG_moose Author

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Feb 28, 2014 4:51 AM in response to clintonfrombirmingham

Hardware Information:

MacBook Pro (13-inch, Mid 2010)

MacBook Pro - model: MacBookPro7,1

1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

4 GB RAM

Video Information:

NVIDIA GeForce 320M - VRAM: 256 MB

System Software:

OS X 10.8.5 (12F45) - Uptime: 0 days 0:58:1

Disk Information:

TOSHIBA MK5055GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (409.24 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Internal Memory Card Reader

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

FireWire Information:

Thunderbolt Information:

Kernel Extensions:

com.manycamllc.driver.ManyCamDriver (0.0.9 - SDK 10.5)

com.osxkernel.tuxlerext (1)

Startup Items:

HP IO: Path: /Library/StartupItems/HP IO

HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link

Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.wacom.pentablet.plist 3rd-Party support link

[System] org.macosforge.xquartz.startx.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.divx.agent.postinstall.plist 3rd-Party support link

User Login Items:

iTunesHelper

HP Scheduler

HP Product Research

HPEventHandler

Internet Plug-ins:

OfficeLiveBrowserPlugin: Version: 12.2.8 3rd-Party support link

AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link

AdobePDFViewer: Version: 11.0.03 - SDK 10.6 3rd-Party support link

Unity Web Player: Version: UnityPlayer version 3.4.2f3 - SDK 10.5 3rd-Party support link

googletalkbrowserplugin: Version: 5.1.5.17733 3rd-Party support link

iPhotoPhotocast: Version: 7.0

DirectorShockwave: Version: 11.5.9r615 3rd-Party support link

QuickTime Plugin: Version: 7.7.1

FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 3rd-Party support link

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

DivXBrowserPlugin: Version: 2.2 3rd-Party support link

OVSHelper: Version: 1.1 3rd-Party support link

Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 3rd-Party support link

o1dbrowserplugin: Version: 5.1.5.17733 3rd-Party support link

WacomSafari: Version: 1.1.0-4 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

WacomNetscape: Version: 1.1.0-4 3rd-Party support link

Safari Extensions:

Searchme: Version: 1.2

DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145

Audio Plug-ins:

AirPlay: Version: 1.7 - SDK 10.8

iSightAudio: Version: 7.7.1 - SDK 10.8

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.8

User Internet Plug-ins:

SOEWebInstaller: Version: 1.0 3rd-Party support link

3rd Party Preference Panes:

DivX 3rd-Party support link

Flash Player 3rd-Party support link

Flip4Mac WMV 3rd-Party support link

MouseLocator 3rd-Party support link

PenTablet 3rd-Party support link

Perian 3rd-Party support link

Old Applications:

Unity Bug Reporter: Version: 3.4.2f3 - SDK 10.4 3rd-Party support link

/Applications/Unity/Unity Bug Reporter.app

InterLok Helper: Version: 5.8b7 - SDK 10.4 3rd-Party support link

/Library/Application Support/PACE Anti-Piracy/InterLok Helper.app

Time Machine:

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 83.83 GB

Destinations:

Iomega HDD [Local] (Last used)

Total size: 931.39 GB

Total number of backups: 9

Oldest backup: 2010-08-21 02:47:42 +0000

Last backup: 2013-07-05 23:55:07 +0000

Size of backup disk: Adequate

Backup size 931.39 GB > (Disk used 83.83 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

12% firefox

6% WindowServer

2% EtreCheck

2% hidd

0% mds

Top Processes by Memory:

438 MB firefox

238 MB mds

111 MB Finder

41 MB Dock

41 MB WindowServer

Virtual Memory Information:

1.46 GB Free RAM

1.20 GB Active RAM

564 MB Inactive RAM

546 MB Wired RAM

391 MB Page-ins

0 B Page-outs

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Answer 12

Feb 28, 2014 5:08 AM in response to AG_moose

Wow - pretty clean system, small amount of your hard drive used, and Time Machine backups going back to 2010! That's great. I really don't see too much that could be causing problems. Are you still using the Wacom tablet? Is the software for it up to date? You can also uninstall Perian as it's not supported any longer and may cause some problems.

If you'll check on those two items - making sure that your Wacom software is up to date and completely deleting Perian - and you're still having crashes, I would suspect some sort of hardware fault. If you take the machine to an Apple Store the first thing that they will suggest is a 'fresh' installation of Mountain Lion, so you may as well boot into your Recovery partition (holding down the command and R keys whilst booting) and then electing to reinstall the OS. None of your data will be touched - it's just a fresh system installation - but it's good that you have backups, anyway.

So three things, now. Check on the Wacom software, delete all vestiges of Perian and re-install Mountain Lion. If the crashes persist, it will likely be hardware fault and you'll have to visit your local Apple store or an AASP.

Good luck,

Clinton

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Answer 13

AG_moose Author

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Feb 28, 2014 5:10 AM in response to clintonfrombirmingham

ok, thanks so much. it's nice to have a lead!

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Answer 14

AG_moose Author

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Feb 28, 2014 3:43 PM in response to clintonfrombirmingham

hi again, so I'm having an issue reinstalling Mountain Lion.

It says it was not purchased under my apple id.

I went into the app store, "bought" the free mavericks and installed it, updated the mountain lion OS, and tried again, but still got the same message.

any ideas?

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