HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

Learn about If you see an error when you update or restore your iPhone, iPad, or iPod
dali22
Level 1 (0 points)

Q: i forgot the password of backup on may laptop what can i do??

i forgot the password of backup on may laptop what can i do??

iPhone 4, iOS 7.0.6

Posted on Feb 28, 2014 9:20 AM

Close
dali22

Q: i forgot the password of backup on may laptop what can i do??

  • All replies
  • Helpful answers

  • by wjosten,

    wjosten wjosten Feb 28, 2014 9:22 AM in response to dali22
    Level 10 (94,634 points)
    iPhone
    Feb 28, 2014 9:22 AM in response to dali22

    Tips to remember it here:

     

    http://support.apple.com/kb/TS5162

     

    If the backup you're trying to restore from is encrypted, you will not be able to use that backup if you can't remember the encrypted backup passcode.

     

    If on a Mac, & you elected to save the passcode to your Keychain, you can recover the passcode from your Keychain. Otherwise, your backup data is unrecoverable.

     

    While you can continue to sync/backup, if you can't remember it & want to remove it, you'll have to delete your existing backups, & restore your phone as a new device. Your data will be unrecoverable.

     

    You delete your existing backups here: iTunes>Preferences>Devices.