Hi All followers of this crap upgrade. I have been following but until now not wanting to contribute.
I had all the full horrors of this upgrade frzen screen with just a mouse pointer etc etc.
Eventually Apple sent me to the local support center....oh dear this is very weird etc etc.Looks like a hardware fault.. $100 to retreive my data.....
After a lot of muching about the techs erased my hard disc and did a complete reload from a trusted site.
Problem solved? Hardly.
I had to pay another $350 to get my 5 month old iMac back because this was a software fault, and they are not covered by the warrantee.
They must be kidding it is an OS error. In my world that is a hardware issue.
I'd lile to see what you can use a mac for without an operating system.....
Now the good bit.... I got thru to a Customer support manager and heard the "script" I am about to get a new imac and I would be upset if that happened to me, I am sorry your experience hasn't been good enough...
Well heres an idea APPLE>>>>> PAY ME SOME MONEY. I HAVE WASTED 10 OR MORE HOURS. TECHY TOLD ME NOT TO USE BACKUP OR IT COULD REOCCUR. AS I USED MIGRATION ASSIST THAT COULD BE A CAUSE...
WELL WELL late yesterday the woman from cust support offered my $250 to spend at the iStore to make me feel better.
I asked for it by email. But the ******** AT APPLE will not put it in writting.
I take a look at all the users with variations of my problem here and cannot comprehend how much time we have all wasted.
APPLE SHOULD PROVIDE COMPENSATION. THEY HARDLY PROVIDE THEIR TIME FOR FREE.
IF YOU AGREE THEN GO TO YOUR APPLE STORE OR GET ON THE PHONE AND ***** AT THEM BIG TIME. WE ARE GETTING TREATED LIKE ****. MORALLY THEY HAVE NO EXCUSES THE UPGRADE WAS PLAINLY A STUFF UP. IN MY WORLD THAT MAKES IT THEIR PROBLEM TO FIX.