jamessezhi
Level 1 (0 points)

Q: Late 2013 MacBook Pro 15" Retina keeps crashing

I've only had it for 2 months. Let's say I'm downloading multiple files and running an SD video on the side, it crashes.

 

Whenever I utilize the SSD i.e. converting an HD film for example, or even simply compressing a music album(s) into a zip file. It crashes.

 

Pathetic really, this machine costs £2100 and the SSD can't even handle basic usage.

 

The most recent crash was today (yesteday as well): 1st March 2014 around 2.19am

 

Any help would be much appreciated,

 

James

 

System generated log after crash upon restart as follows:

 

Anonymous UUID:   0C2AAF2F-BB3A-78C1-F1E4-3ABDD831016E

 

Sat Mar  1 02:18:56 2014

panic(cpu 2 caller 0xffffff80064db94e): Kernel trap at 0xffffff80064a2f09, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x000000010fc80000, CR3: 0x00000001c7c660b4, CR4: 0x00000000001606e0

RAX: 0x0000000000000001, RBX: 0xff000000ff000000, RCX: 0xffffff802b646e30, RDX: 0x0000000000000821

RSP: 0xffffff81d9bdb770, RBP: 0xffffff81d9bdb7a0, RSI: 0x0000000022318a76, RDI: 0xffffff800cd89440

R8:  0x0000000000000000, R9:  0xffffff81d9bdb920, R10: 0x0000000000000000, R11: 0x0000000000000000

R12: 0xffffff800cd89440, R13: 0xffffff800ad4a000, R14: 0x0000000000000000, R15: 0xffffff803f9a5460

RFL: 0x0000000000010286, RIP: 0xffffff80064a2f09, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x000000010fc80000, Error code: 0x0000000000000000, Fault CPU: 0x2

 

Backtrace (CPU 2), Frame : Return Address

0xffffff81c878ddf0 : 0xffffff8006422f69

0xffffff81c878de70 : 0xffffff80064db94e

0xffffff81c878e040 : 0xffffff80064f2dc6

0xffffff81c878e060 : 0xffffff80064a2f09

0xffffff81d9bdb7a0 : 0xffffff8006477c6e

0xffffff81d9bdb970 : 0xffffff80064db4d0

0xffffff81d9bdbb40 : 0xffffff80064f2dc6

0xffffff81d9bdbb60 : 0xffffff80064d5b99

0xffffff81d9bdbce0 : 0xffffff800648443d

0xffffff81d9bdbd50 : 0xffffff8006483c81

0xffffff81d9bdbe10 : 0xffffff8006483c35

0xffffff81d9bdbe30 : 0xffffff80064154de

0xffffff81d9bdbe80 : 0xffffff800641589f

0xffffff81d9bdbef0 : 0xffffff80064159fe

0xffffff81d9bdbf20 : 0xffffff800641dbf3

0xffffff81d9bdbf90 : 0xffffff800641df2b

0xffffff81d9bdbfb0 : 0xffffff80064d6b37

 

BSD process name corresponding to current thread: plugin-container

 

Mac OS version:

13B3116

 

Kernel version:

Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64

Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4

Kernel slide: 0x0000000006200000

Kernel text base: 0xffffff8006400000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

 

System uptime in nanoseconds: 43540398382335

last loaded kext at 31475620977989: com.apple.driver.AppleUSBCDC4.2.1b5 (addr 0xffffff7f88a3a000, size 20480)
last unloaded kext at 31605714187572: com.apple.driver.AppleUSBCDC4.2.1b5 (addr 0xffffff7f88a3a000, size 16384)

loaded kexts:

org.virtualbox.kext.VBoxNetAdp4.3.8
org.virtualbox.kext.VBoxNetFlt4.3.8
org.virtualbox.kext.VBoxUSB4.3.8
org.virtualbox.kext.VBoxDrv4.3.8
com.expandrive.filesystems.strongfuse2.5.6
com.logmein.driver.LogMeInSoundDriver1.0.3
com.globaldelight.driver.BoomDevice1.1
com.apple.filesystems.smbfs2.0.0
com.apple.driver.AppleHWSensor1.9.5d0
com.apple.filesystems.autofs3.0
com.apple.iokit.IOBluetoothSerialManager4.2.1f2
com.apple.driver.AGPM100.14.14
com.apple.driver.ApplePlatformEnabler2.0.9d1
com.apple.driver.X86PlatformShim1.0.0
com.apple.driver.AppleHDA2.5.8fc1
com.apple.driver.AudioAUUC1.60
com.apple.iokit.IOUserEthernet1.0.0d1
com.apple.driver.AppleUpstreamUserClient3.5.13
com.apple.Dont_Steal_Mac_OS_X7.0.0
com.apple.driver.AppleThunderboltIP1.0.10
com.apple.GeForce8.2.0
com.apple.driver.AppleHWAccess1
com.apple.driver.AppleIntelHD5000Graphics8.2.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport4.2.1f2
com.apple.driver.AppleMCCSControl1.1.12
com.apple.driver.AppleSMCLMU2.0.4d1
com.apple.driver.AppleLPC1.7.0
com.apple.driver.AppleMuxControl3.4.28
com.apple.driver.AppleCameraInterface4.20.0
com.apple.driver.AppleIntelFramebufferAzul8.2.0
com.apple.driver.AppleUSBTCButtons240.2
com.apple.driver.AppleUSBTCKeyboard240.2
com.apple.driver.AppleUSBCardReader3.4.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib1.0.0d1
com.apple.BootCache35
com.apple.driver.AppleUSBHub660.4.0
com.apple.driver.XsanFilter404
com.apple.iokit.IOAHCIBlockStorage2.4.5
com.apple.driver.AppleAHCIPort2.9.5
com.apple.driver.AirPort.Brcm4360821.21.49
com.apple.driver.AppleUSBXHCI660.4.2
com.apple.driver.AppleSmartBatteryManager161.0.0
com.apple.driver.AppleACPIButtons2.0
com.apple.driver.AppleRTC2.0
com.apple.driver.AppleHPET1.8
com.apple.driver.AppleSMBIOS2.0
com.apple.driver.AppleACPIEC2.0
com.apple.driver.AppleAPIC1.7
com.apple.nke.applicationfirewall153
com.apple.security.quarantine3
com.apple.kext.triggers1.0
com.apple.iokit.IOSerialFamily10.0.7
com.apple.driver.DspFuncLib2.5.8fc1
com.apple.vecLib.kext1.0.0
com.apple.iokit.IOBluetoothFamily4.2.1f2
com.apple.iokit.IOAudioFamily1.9.4fc11
com.apple.kext.OSvKernDSPLib1.14
com.apple.iokit.IOAcceleratorFamily98.9
com.apple.nvidia.driver.NVDAGK100Hal8.2.0
com.apple.nvidia.driver.NVDAResman8.2.0
com.apple.iokit.IOSurface91
com.apple.iokit.IOBluetoothHostControllerUSBTransport4.2.1f2
com.apple.driver.AppleSMBusController1.0.11d1
com.apple.driver.AppleBacklightExpert1.0.4
com.apple.driver.AppleGraphicsControl3.4.28
com.apple.driver.X86PlatformPlugin1.0.0
com.apple.driver.AppleSMC3.1.6d1
com.apple.driver.IOPlatformPluginFamily5.7.0d1
com.apple.driver.AppleHDAController2.5.8fc1
com.apple.iokit.IOHDAFamily2.5.8fc1
com.apple.AppleGraphicsDeviceControl3.4.28
com.apple.iokit.IOAcceleratorFamily298.9
com.apple.iokit.IONDRVSupport2.4
com.apple.iokit.IOGraphicsFamily2.4
com.apple.driver.AppleUSBMultitouch240.9
com.apple.iokit.IOUSBHIDDriver660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice3.6.5
com.apple.iokit.IOUSBMassStorageClass3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily3.6.5
com.apple.driver.AppleUSBMergeNub650.4.0
com.apple.driver.AppleUSBComposite656.4.1
com.apple.driver.AppleThunderboltDPInAdapter3.1.2
com.apple.driver.AppleThunderboltDPAdapterFamily3.1.2
com.apple.driver.AppleThunderboltPCIDownAdapter1.4.3
com.apple.iokit.IOUSBUserClient660.4.2
com.apple.iokit.IOAHCIFamily2.6.0
com.apple.driver.AppleThunderboltNHI1.9.8
com.apple.iokit.IOThunderboltFamily3.2.3
com.apple.iokit.IO80211Family600.34
com.apple.driver.mDNSOffloadUserClient1.0.1b4
com.apple.iokit.IONetworkingFamily3.2
com.apple.iokit.IOUSBFamily660.4.2
com.apple.driver.AppleEFINVRAM2.0
com.apple.driver.AppleEFIRuntime2.0
com.apple.iokit.IOHIDFamily2.0.0
com.apple.iokit.IOSMBusFamily1.1
com.apple.security.sandbox278.10
com.apple.kext.AppleMatch1.0.0d1
com.apple.security.TMSafetyNet7
com.apple.driver.AppleKeyStore2
com.apple.driver.DiskImages371.1
com.apple.iokit.IOStorageFamily1.9
com.apple.iokit.IOReportFamily23
com.apple.driver.AppleFDEKeyStore28.30
com.apple.driver.AppleACPIPlatform2.0
com.apple.iokit.IOPCIFamily2.8
com.apple.iokit.IOACPIFamily1.4
com.apple.kec.corecrypto1.0
com.apple.kec.pthread1

Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f3

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In, 1024 MB

Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.49)

Bluetooth: Version 4.2.1f2 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

MacBook Pro (Retina, 15-inch, Late 2013), OS X Mavericks (10.9.1)

Posted on Feb 28, 2014 6:56 PM

by clintonfrombirmingham,Solvedanswer
clintonfrombirmingham clintonfrombirmingham
Level 7 (30,009 points)
Mac OS X
A:

You have a problem with your RAM:

 

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000

 

You shouldn't be showing all of those 'zeros' - and the kernel trap indicates that there is a problem with the RAM as well. You're going to have to have Apple fix the problem, which will entail installing a new logic board dince on Retina models the RAM is soldered to the logic board.

 

Be sure that you backup before you take your machine into your local Apple Store or AASP as they will likley replace the flash storage as well.

 

Sorry that it's not a third-party software problem - that would have been simpler to fix. But it's a RAM problem and only a full logic board replacement is going to fix the problem.

 

Clinton

Posted on Mar 9, 2014 4:42 AM

Close
jamessezhi

Q: Late 2013 MacBook Pro 15" Retina keeps crashing

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Feb 28, 2014 7:51 PM in response to jamessezhi
    Level 10 (208,044 points)
    Applications
    Feb 28, 2014 7:51 PM in response to jamessezhi

    Any or all of the following third-party system modifications may be contributing to the problem:

     

    VirtualBox

    Expandrive

    LogMeIn

    Boom

     

    If the panic is recurrent, check that all are up to date, and if they are, uninstall them, one at a time, according to the developers' instructions, to see whether you can determine which is at fault. A conflict between modifications may be involved. Reboot and test after each uninstallation.

     

    Back up all data before making any changes.

  • by jamessezhi,

    jamessezhi jamessezhi Feb 28, 2014 8:01 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 28, 2014 8:01 PM in response to Linc Davis

    Thanks Linc,

     

    I think the issue may lay with KeyRemap4MacBook. I've now fully uninstalled it.

     

    I noticed at: https://discussions.apple.com/thread/5519349?start=30&tstart=0 - Someone recommended removing it. I'll try to remember to post an update for all reading this. Wheater it helps or not

  • by jamessezhi,

    jamessezhi jamessezhi Mar 2, 2014 4:08 AM in response to jamessezhi
    Level 1 (0 points)
    Mar 2, 2014 4:08 AM in response to jamessezhi

    KeyRemap4MacBook uninstalled. Didn't fix. Crashed again

     

    Preparing to uninstall:

     

    VirtualBox

    Expandrive

    LogMeIn

    Boom

     

  • by jamessezhi,

    jamessezhi jamessezhi Mar 9, 2014 3:27 AM in response to jamessezhi
    Level 1 (0 points)
    Mar 9, 2014 3:27 AM in response to jamessezhi

    Fixed nothing!!

  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Mar 9, 2014 4:18 AM in response to jamessezhi
    Level 7 (30,009 points)
    Mac OS X
    Mar 9, 2014 4:18 AM in response to jamessezhi

    Do you have a newer Kernel panic log that you can post? And have you removed ALL third-party kernel extensions:

     

    org.virtualbox.kext.VBoxNetAdp4.3.8
    org.virtualbox.kext.VBoxNetFlt4.3.8
    org.virtualbox.kext.VBoxUSB4.3.8
    org.virtualbox.kext.VBoxDrv4.3.8
    com.expandrive.filesystems.strongfuse2.5.6
    com.logmein.driver.LogMeInSoundDriver1.0.3
    com.globaldelight.driver.BoomDevice1.1

    ?

     

    I bought ExpanDrive in a bundle but never have used it - seems a bit 'fishy' to me...

     

    Clinton

  • by jamessezhi,

    jamessezhi jamessezhi Mar 9, 2014 4:26 AM in response to clintonfrombirmingham
    Level 1 (0 points)
    Mar 9, 2014 4:26 AM in response to clintonfrombirmingham

    To be fair I did just reinstall expandrive but it hasn't been running.

     

    I will uninstall it again and see how it pans out. The other programs aren't instlalled.

     

    Thank you Clinton.  I shall re-post a kernal  log now.

  • by jamessezhi,

    jamessezhi jamessezhi Mar 9, 2014 4:29 AM in response to clintonfrombirmingham
    Level 1 (0 points)
    Mar 9, 2014 4:29 AM in response to clintonfrombirmingham
    Anonymous UUID:   0C2AAF2F-BB3A-78C1-F1E4-3ABDD831016E

     

    Sun Mar  9 03:21:48 2014

    panic(cpu 3 caller 0xffffff800b4dbe2e): Kernel trap at 0xffffff800b4d0c90, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000000000010, CR3: 0x000000000e05d000, CR4: 0x00000000001606e0

    RAX: 0x0000000000000001, RBX: 0xffffff802d0085e8, RCX: 0xbaf45237c6c6000a, RDX: 0xffffff81d38e9088

    RSP: 0xffffff81d37dbc38, RBP: 0xffffff81d37dbc60, RSI: 0xffffff81d38e9068, RDI: 0x0000000000000010

    R8:  0xffffff81d3835078, R9:  0x0000000000000000, R10: 0xffffff81d37dba80, R11: 0x00000000000009c0

    R12: 0xffffff802d0085e8, R13: 0x000000000019a8bc, R14: 0x0000000000000001, R15: 0x0000000000000001

    RFL: 0x0000000000010286, RIP: 0xffffff800b4d0c90, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x3

     

    Backtrace (CPU 3), Frame : Return Address

    0xffffff81d37db8c0 : 0xffffff800b422fa9

    0xffffff81d37db940 : 0xffffff800b4dbe2e

    0xffffff81d37dbb10 : 0xffffff800b4f3326

    0xffffff81d37dbb30 : 0xffffff800b4d0c90

    0xffffff81d37dbc60 : 0xffffff800b4a88b0

    0xffffff81d37dbd80 : 0xffffff800b87ec30

    0xffffff81d37dbef0 : 0xffffff800b8df71f

    0xffffff81d37dbf00 : 0xffffff800b8990fc

    0xffffff81d37dbf20 : 0xffffff800b44a23a

    0xffffff81d37dbfb0 : 0xffffff800b4d6ff7

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    13C64

     

    Kernel version:

    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

    Kernel slide: 0x000000000b200000

    Kernel text base: 0xffffff800b400000

    System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

     

    System uptime in nanoseconds: 6356446069221

    last loaded kext at 6317727748689: com.apple.driver.AppleIntelMCEReporter104 (addr 0xffffff7f8d9b1000, size 49152)
    last unloaded kext at 340670396804: com.apple.filesystems.msdosfs1.9 (addr 0xffffff7f8d9b1000, size 57344)

    loaded kexts:

    com.apple.driver.AppleIntelMCEReporter104
    com.apple.driver.AppleHWSensor1.9.5d0
    com.apple.filesystems.autofs3.0
    com.apple.driver.AudioAUUC1.60
    com.apple.iokit.IOBluetoothSerialManager4.2.3f10
    com.apple.driver.AGPM100.14.15
    com.apple.driver.ApplePlatformEnabler2.0.9d1
    com.apple.driver.X86PlatformShim1.0.0
    com.apple.driver.AppleHDA2.6.0f1
    com.apple.driver.AppleUpstreamUserClient3.5.13
    com.apple.iokit.IOUserEthernet1.0.0d1
    com.apple.GeForce8.2.4
    com.apple.driver.AppleIntelHD5000Graphics8.2.4
    com.apple.Dont_Steal_Mac_OS_X7.0.0
    com.apple.driver.AppleHWAccess1
    com.apple.driver.AppleMuxControl3.4.35
    com.apple.driver.AppleLPC1.7.0
    com.apple.driver.AppleCameraInterface4.26.0
    com.apple.driver.AppleThunderboltIP1.1.2
    com.apple.driver.AppleMCCSControl1.1.12
    com.apple.driver.AppleSMCLMU2.0.4d1
    com.apple.driver.AppleIntelFramebufferAzul8.2.4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport4.2.3f10
    com.apple.driver.AppleUSBTCButtons240.2
    com.apple.driver.AppleUSBTCKeyboard240.2
    com.apple.driver.AppleUSBCardReader3.4.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib1.0.0d1
    com.apple.BootCache35
    com.apple.driver.AppleUSBHub666.4.0
    com.apple.driver.XsanFilter404
    com.apple.iokit.IOAHCIBlockStorage2.5.1
    com.apple.driver.AppleAHCIPort3.0.0
    com.apple.driver.AirPort.Brcm4360831.21.63
    com.apple.driver.AppleUSBXHCI670.4.0
    com.apple.driver.AppleSmartBatteryManager161.0.0
    com.apple.driver.AppleRTC2.0
    com.apple.driver.AppleACPIButtons2.0
    com.apple.driver.AppleHPET1.8
    com.apple.driver.AppleSMBIOS2.1
    com.apple.driver.AppleACPIEC2.0
    com.apple.driver.AppleAPIC1.7
    com.apple.nke.applicationfirewall153
    com.apple.security.quarantine3
    com.apple.kext.triggers1.0
    com.apple.iokit.IOSerialFamily10.0.7
    com.apple.driver.DspFuncLib2.6.0f1
    com.apple.vecLib.kext1.0.0
    com.apple.iokit.IOAudioFamily1.9.5fc2
    com.apple.kext.OSvKernDSPLib1.14
    com.apple.iokit.IOAcceleratorFamily98.14
    com.apple.nvidia.driver.NVDAGK100Hal8.2.4
    com.apple.nvidia.driver.NVDAResman8.2.4
    com.apple.iokit.IOBluetoothFamily4.2.3f10
    com.apple.iokit.IOSurface91
    com.apple.driver.AppleBacklightExpert1.0.4
    com.apple.iokit.IONDRVSupport2.4.1
    com.apple.driver.AppleGraphicsControl3.4.35
    com.apple.driver.X86PlatformPlugin1.0.0
    com.apple.driver.IOPlatformPluginFamily5.7.0d10
    com.apple.driver.AppleSMBusController1.0.11d1
    com.apple.driver.AppleSMC3.1.8
    com.apple.driver.AppleHDAController2.6.0f1
    com.apple.iokit.IOHDAFamily2.6.0f1
    com.apple.AppleGraphicsDeviceControl3.4.35
    com.apple.iokit.IOAcceleratorFamily298.14
    com.apple.iokit.IOGraphicsFamily2.4.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport4.2.3f10
    com.apple.driver.AppleUSBMultitouch240.9
    com.apple.iokit.IOUSBHIDDriver660.4.0
    com.apple.driver.AppleThunderboltDPInAdapter3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter1.4.5
    com.apple.iokit.IOSCSIBlockCommandsDevice3.6.6
    com.apple.iokit.IOUSBMassStorageClass3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily3.6.6
    com.apple.driver.AppleUSBMergeNub650.4.0
    com.apple.driver.AppleUSBComposite656.4.1
    com.apple.iokit.IOUSBUserClient660.4.2
    com.apple.iokit.IOAHCIFamily2.6.5
    com.apple.driver.AppleThunderboltNHI2.0.1
    com.apple.iokit.IOThunderboltFamily3.2.7
    com.apple.iokit.IO80211Family630.35
    com.apple.driver.mDNSOffloadUserClient1.0.1b5
    com.apple.iokit.IONetworkingFamily3.2
    com.apple.iokit.IOUSBFamily675.4.0
    com.apple.driver.AppleEFINVRAM2.0
    com.apple.driver.AppleEFIRuntime2.0
    com.apple.iokit.IOHIDFamily2.0.0
    com.apple.iokit.IOSMBusFamily1.1
    com.apple.security.sandbox278.11
    com.apple.kext.AppleMatch1.0.0d1
    com.apple.security.TMSafetyNet7
    com.apple.driver.AppleKeyStore2
    com.apple.driver.DiskImages371.1
    com.apple.iokit.IOStorageFamily1.9
    com.apple.iokit.IOReportFamily23
    com.apple.driver.AppleFDEKeyStore28.30
    com.apple.driver.AppleACPIPlatform2.0
    com.apple.iokit.IOPCIFamily2.9
    com.apple.iokit.IOACPIFamily1.4
    com.apple.kec.corecrypto1.0
    com.apple.kec.pthread1

     

    System Profile:

    Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f3

    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In, 1024 MB

    Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.63)

    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

    USB Device: Internal Memory Card Reader

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

  • by clintonfrombirmingham,Solvedanswer

    clintonfrombirmingham clintonfrombirmingham Mar 9, 2014 4:42 AM in response to jamessezhi
    Level 7 (30,009 points)
    Mac OS X
    Mar 9, 2014 4:42 AM in response to jamessezhi

    You have a problem with your RAM:

     

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000

     

    You shouldn't be showing all of those 'zeros' - and the kernel trap indicates that there is a problem with the RAM as well. You're going to have to have Apple fix the problem, which will entail installing a new logic board dince on Retina models the RAM is soldered to the logic board.

     

    Be sure that you backup before you take your machine into your local Apple Store or AASP as they will likley replace the flash storage as well.

     

    Sorry that it's not a third-party software problem - that would have been simpler to fix. But it's a RAM problem and only a full logic board replacement is going to fix the problem.

     

    Clinton

  • by jamessezhi,

    jamessezhi jamessezhi Mar 9, 2014 4:56 AM in response to clintonfrombirmingham
    Level 1 (0 points)
    Mar 9, 2014 4:56 AM in response to clintonfrombirmingham

    Clifton. Thank you!

  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Mar 9, 2014 4:58 AM in response to jamessezhi
    Level 7 (30,009 points)
    Mac OS X
    Mar 9, 2014 4:58 AM in response to jamessezhi

    Your welcome - be sure and print out that copy of your kernel panic when you take your machine into your local Apple Store or AASP. They will be able to see the problem immediately.

     

    Good luck with your new logic board!

     

    Clinton

  • by jamessezhi,

    jamessezhi jamessezhi Mar 13, 2014 4:35 PM in response to clintonfrombirmingham
    Level 1 (0 points)
    Mar 13, 2014 4:35 PM in response to clintonfrombirmingham

    I think I may have fixed the issue. It's been about 4 days and I've had no crashes.

     

    I simply disabled automatic graphics switching. That seemed to have fixed it. Then I turned it back on. Hasn't crashed, yet, if it does I will 100% take it into the store and update this page.

     

    Clinton, thoughts please?

  • by jamessezhi,

    jamessezhi jamessezhi Mar 16, 2014 11:42 AM in response to jamessezhi
    Level 1 (0 points)
    Mar 16, 2014 11:42 AM in response to jamessezhi

    Crashed again. Going to store next week. Great... Such a waste of time.

  • by jamessezhi,

    jamessezhi jamessezhi Mar 31, 2014 1:21 PM in response to jamessezhi
    Level 1 (0 points)
    Mar 31, 2014 1:21 PM in response to jamessezhi

    Since getting my logic board replaced it has made no difference and still crashes!!

  • by pips1971,

    pips1971 pips1971 Jul 31, 2014 10:52 AM in response to jamessezhi
    Level 1 (10 points)
    Jul 31, 2014 10:52 AM in response to jamessezhi

    mine crashes with 3rd party apps like vlc

    my renta can't handle it lol

    all i have on my macbook is firefox  flash payer

    still testing