iPad won't restart after repeated Recovery/restore

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iPad won't restart after repeated Recovery/restore

My iPad2 suddenly died - I assumed it was a dead battery, so charged it overnight.

Now it won't switch on. I have tried all the suggestions I can find on the forums.

Restart with on/off key and home key together - just get black screen and Apple logo.

iTunes won't recognise the iPad - I get an error "iTunes Could not connect to this iPhone, an Unknown error occured 0xE8000084" - there is no help for this error code, and why does it say iPhone when this is an iPad??

While iTunes is running, the iPad seems to switch repeatedly between all black screen and black with Apple logo - but never switches on properly, and is never fully recognised by iTunes - error as above.

I've checked that iTunes is up to date, Apple Mobile Device is running, and the driver is up to date.

I have put the iPad into recovery mode and used iTunes to restore it (4 times over now) but each time it seems to complete OK, but then when I get the message to "leave the iPad connected, it will appear in iTunes when it restarts" it never does appear - all I get is the repeated on and off (bong bing .... bing bong) as the logo appears and disappears on the iPad, and the error message above appears.

I have tried a different cable, a different USB port on my PC, I've tried rebooting the PC, I've repeated the recovery/restore process 4 or 5 times - and still can't get the iPad to power up or iTunes to recognise it so I can try to restore from back-up.

Has anyone any other suggestions to save my sanity, or do I just throw the b*****y thing away!😠

Thanks, Helen

iPad 2 Wi-Fi + 3G, iOS 7.0.6

Posted on Mar 1, 2014 5:04 AM

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Answer 1

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Diavonex

Level 9

67,217 points

Mar 1, 2014 5:06 AM in response to Purple Helen

FORCE IPAD INTO RECOVERY MODE

1. Turn off iPad

2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)

3. Plug USB cable into computer's USB port

4. Hold Home button down and plug the other end of cable into docking port.

DO NOT RELEASE BUTTON until you see picture of iTunes and plug

5. Release Home button.

ON COMPUTER

6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.

7. Select "Restore iPad"...

Note:

1. Data will be lost if you do not have backup

2. If you did not do step 4 properly, start all over again.

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Answer 2

Purple Helen Author

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Mar 1, 2014 6:51 AM in response to Purple Helen

Thanks Diavonex, but that is exactly what I have been doing - 5 times so far - it goes through all the restore stages, right up to "leave your iPad connected" - but never restarts.

Helen

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Answer 3

Purple Helen Author

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Mar 1, 2014 6:51 AM in response to Diavonex

Thanks Diavonex, but that is exactly what I have been doing - 5 times so far - it goes through all the restore stages, right up to "leave your iPad connected" - but never restarts.

Helen

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Answer 4

Diavonex

Level 9

67,217 points

Mar 1, 2014 6:54 AM in response to Purple Helen

Try reset iPad

Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears

Note: Data will not be affected.

Message was edited by: Diavonex

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Answer 5

Purple Helen Author

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Mar 1, 2014 8:56 AM in response to Diavonex

Yes I've done that repeatedly, and tried another cable, another USB socket, and tried switching off both firewall and anti-virus before performing the restore from recovery, but nothing works.

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Answer 6

Diavonex

Level 9

67,217 points

Mar 1, 2014 3:39 PM in response to Purple Helen

Suggest you make an appointment with Apple.

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Answer 7

Purple Helen Author

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Mar 3, 2014 6:39 AM in response to Diavonex

Thanks Diavonex - I think I'll have to - although with a 4 year old tablet it is probably not going to be cost effective. Thanks for trying to help anyway.

Helen.

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Answer 8

May 18, 2014 8:40 AM in response to Purple Helen

Hi Helen, I have exactly the same problem and am wondering if you ever found a solution?

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Answer 9

Zixaxi

Level 1

5 points

May 18, 2014 9:27 AM in response to Purple Helen

So the reason why your ipad will not restore is becasue the iOS is corrupted. Normally in this situation a restore from recovery mode resolves the issue. However, since that has not worked for you, you are looking at performing a DFU Mode restore. Follow my steps below:

Attach the phone to the pc
Turn the phone off
Hold power and home together for *exactly* 10 seconds
Release power but keep holding home until the pc beeps as a USB device is recognized.
At no point will the display come on.

Now your restore should work.

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Answer 10

May 18, 2014 10:15 AM in response to Zixaxi

Thanks Zixaxi. I followed your instructions and this time the iPad screen was black before I did the restore, on my previous attempts it had the itunes and cable logo so I am pretty sure I was in DFU mode.

The restore all looked to go smoothly but unfortunately at the end of the resotre I received a message saying "The iPad could not be activated because an unknown error occuret (0xE8000084). Please try again later.

Any other ideas?

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Answer 11

Zixaxi

Level 1

5 points

May 18, 2014 10:50 AM in response to timandovo

So now we must try to resolve the issue with itunes before we can complete your restore. Please, answer the following questions:

What operating system do you have on your computer? (I.E. Windows 7, MAC OS X 10.9.3)

What version of iTunes you may have?

DO you have anti-virus on your computer? IF yes, what Kind?

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Answer 12

May 18, 2014 1:00 PM in response to Zixaxi

Thanks for your further help. Answers below -

What operating system do you have on your computer? = OS X 10.7.3

What version of iTunes you may have? = 11.2.1

Do you have anti-virus on your computer? = No

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Answer 13

Zixaxi

Level 1

5 points

May 18, 2014 6:13 PM in response to timandovo

So based off of your answer, you may be looking at having to upgrade your operating system. If your computer is capable, that would be my suggestion for your next step. Maintianing an up to date operating system and applications not only removes bugs but helps keep your system secure.

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Answer 14

May 18, 2014 10:19 PM in response to Zixaxi

I could try the same process on a different computer with a more up to date operating system but do you really think that could be the cause of the problem? It seems quite unlikely to me.

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Answer 15

May 18, 2014 11:23 PM in response to Purple Helen

Purple Helen,

Since your have tried just about all you can do but to no avail, maybe you would consider looking into Apple's Out-Of-Warranty Service.

Check this out:

http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad

Select Warranty & Service Pricing.

Then select, My iPad is not eligible for warranty service. What are my service options?

I know it's not cost effective, just a thought if all else fails.

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