What does a WAN Connectivity Failure mean?

Question

What does a WAN Connectivity Failure mean?

I have setup Airport Time Capsule and it seems to work. I ran Wireless Diagnostics to see what it would report and one problem was reported: "WAN Connectivity Failure- Your Wi-Fi connections appears to be working as expected, but your wireless router cannot reach the internet. Try restarting your wireless router, and if that doesn't work contact your network Internet Service Provided (ISP) for further assistance." Since I don't have any problems that I'm aware of, should I just ignore this reprorted problem? Thank you for any input.

MacBook Pro with Retina display, OS X Mavericks (10.9.2), MacBookPro11,3;Airport Time Capsule

Posted on Mar 1, 2014 1:26 PM

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Answer 1

Top-ranking reply

LaPastenague

Level 9

67,262 points

Mar 2, 2014 7:16 PM in response to technology today

Occasional dropouts of the WAN is common on the AC model TC and the latest firmware on the older model.. if you have older model take it back to 7.6.1 firmware.

If you have AC model there is an actual bug with some modems.. or modem routers.

Tell us what modem/router you have.

I can suggest a few things that might help but sometimes it can actually be more than faulty unit that should be returned and replaced by apple.

It is also vaguely possible to have ISP modem or connection issues but that is the least likely.

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Answer 2

Mar 4, 2014 10:51 PM in response to LaPastenague

LaPastenague wrote:

Occasional dropouts of the WAN is common on the AC model TC and the latest firmware on the older model.. if you have older model take it back to 7.6.1 firmware.

If you have AC model there is an actual bug with some modems.. or modem routers.

Tell us what modem/router you have.

I have: Westell Wirespeed Dual Connect NAT Router Model 6100F and Airport Time Capsule: ME177LL/A Model No. A1470 802.11ac 2TB version 7.72 (77200.7).

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Answer 3

Mar 1, 2014 1:29 PM in response to technology today

When an error is floated in the face of evidence that it is clearly false.. ignore it.

But do you have errors in the setup of the TC.. particularly double NAT.. open the airport utility and see if there is a red circle below the TC.. click the TC to find what the problem is/are. The number of issues is displayed in the circle.

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Answer 4

Mar 4, 2014 11:21 PM in response to technology today

If you keep noticing a WAN dropout problem.. it will not be continuous but now and then the WAN is not working this is typical issue with new Gen5 TC as I mentioned.

Solutions.. hmmm.. not sure..

I have recommended to people to try using a crossover cable. It is not in theory going to help.. but it does.

I have also suggested people try using a small 10/100 switch between the modem and the TC. And see if that helps.. it does in some cases.

Otherwise ring apple and check what they say.. they might decide it is faulty and should be replaced.

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Answer 5

Mar 2, 2014 6:10 PM in response to LaPastenague

Thank you. I can only see one possible cause. In the Airport Utility I see that on occasion there's a yellow circle next to "Internet" and when I click on it the "connection" is "Disconnected". When this occurs, the yellow circle always changes to green within 10-15 seconds.

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