Q: Apple TV can't connect to iTunes Store

I'm having the same problem as gcarvajalino.  Ever since I updated my Apple TV it hasn't been able to connect to

the internet, either wirelessly or via ethernet. When I try to, it asks for my iTunes apple ID and password.  It then immediately says can't find iTunes.  I've restored it connected to my computer.  I can't test the connection because it wants to talk to iTunes and it can't find iTunes.  It shows that it's attached to Ethernet under network, but still won't connect.  It sees my wireless network, but again can't find iTunes.  Someone help me

Last nite we turned off the two TVs, leaving the two AppleTV's on, as usual.

This morning, Both of them display none of the normal app icons, and the dreaded "Cannot connect to iTunes Store"...

No power failures overnite, no change other than to turn the TVs back on...

AppleTVs are updated to latest IOS 6.1.1

I have restarted, power cycled, switched from manual IP to DHCP, etc.

I could now do a factory reset on one of them, but I have little hope.

PS:  all other Macs, laptops and iPads have no trouble getting to the stores or streaming services.

I had just reset the 'settings' of one of the ATVs, and suddenly the second ATV starts displaying all the normal app icons....  and then the first one... all is OK now...

I guess this could be some sort of Apple iTunes store routing, but it is certainly a bother.

My family has several ATVs. We frequently have to restart each of them to connect to iTunes Store.

THis has been going on for over 6 months.

I had the same problem - 'cannot connect to iTunes store'. I tried logging out and restarting, neither of which worked. I then tried unplugging the Apple TV and when I plugged it back in, everything worked fine.

I went into settings/general/region and changed to uk (ie where I live) unplugged box and logged into itunes and it worked

I just had this same problem on both my Apple TVs.  I don't know why but the automatic (DHCP) address and DNS assignment stopped working.  I entered the IP address, gateway, and DNS setting manually and it started working again.  Not sure if this Apple TV or AT&T Uverse's network box.  Hope this helps.

I also had this same problem and the icons for TV shows were starting to fail to load as well - i.e., it was getting very buggy - but fortunately just unplugging and plugging the ATV back in did the trick.  I guess that was enough to reset the unit.  I suggest trying that first before you go to the hassle of connecting it to your computer to do a full reset.

i will be banned before this post lasts five minutes just like someone else five minutes ago (despite the claim that nonApple employees read these forums so who moderates them then? pear?)

but here goes In the name of truth and transparency

I have five Apple Tvs, and have reset them all. Both by way of remote/apple tv menu/reset, and also using the method you describe above. The apole support page for apple tv also conventiently for Apple doesnt load and says something is wrong try later (how strangely convenient).

ANyway. None of the methods i have mentioned work. It cant be fixed, because Apple have screwed up. I own 30,000$ of apple hardware and about 10,000$ of multimedia on apple tv/itunes store.

I Am going to download all the purchased media i have in this marketplace, after which, due to this experience (terrible cant acces my own paid content) i will be laving apple ituns marketplace forever. Meaning, it cant be certain that i will always have access to the digital content, and so, i lost faith, and will return to buying dvds, blurays, and of course, go see blackbeard and co in sweden, which is ten tims more certain than this disgusting user experience. Not to mention five apple tvs at a hundred bucks a device which are now completely useless. Goodby to Apple, this was the last straw. I noticed somebody was banned from posting as i tried to save this comment (stange how everybody who posts something that makes apple look bad or reveals the fact that apple moderators are present on the forum, they get banned, despite the fact that almost every post here has some anonymous 'user, stating that 'Apple dont read these forums' haha so who moderates them and who just banned one of the users? Wow this is becoming a faschist place, and apple are blockong and hiding any posts or links to posts which might reveal just how nasty they really are..

Except im screenshotting every piost before and after bans arrive, and saving them all for a big youtube movie called 'THE TRUTH ABOUT APPLE,

BECAUSE IM SICK OF APPLE'S DISGUSTING CLANDESTINE ACTIVITY

I had the same problem on two ATV units. Tried several recommended procedures but got both of my units connecting to iTunes Store again by switching to DHCP. My static IP settings were working just fine up until two days ago. Hope this helps some of you.