HT203517: iCloud: Troubleshooting Documents in the Cloud
Learn about iCloud: Troubleshooting Documents in the Cloud
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Helpful answers
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Mar 1, 2014 4:22 PM in response to Compugeekby fromsouth,Something, but usually three reasons.
1. there is something wrong with your account - easiest way to sign out of itunes account and sign back in and you will be prompted for whatever was wrong.
2. Not enought space on the phone
3. Restrictions are enabled for some type of contenct.