ArinS

Q: Cannot get Keyboard Shortcuts or create new

After updating to iOS 7.0.6 my iPhone 5S lost all keyboard shortcuts.

 

I am currently not able to get them from iCloud or even create new ones. After saving a new one it does not appear under the shortcuts and is not working with the keyboard.

 

I have tried suggestions on the following link http://support.apple.com/kb/TS3991 as well as resetting iCloud and restarting the phone multiple times.

 

Any suggestions would be welcome at this point.

 

Thank you.

iPhone 5s, iOS 7.0.6

Posted on Mar 1, 2014 4:11 PM

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Q: Cannot get Keyboard Shortcuts or create new

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  • Helpful answers

  • by fromsouth,

    fromsouth fromsouth Mar 1, 2014 4:20 PM in response to ArinS
    Level 5 (4,826 points)
    iCloud
    Mar 1, 2014 4:20 PM in response to ArinS

    I would try to reset all settings.

    Read here what it does before you do.

    http://www.everythingicafe.com/reset-settings-on-iphone-ipad/

  • by ArinS,

    ArinS ArinS Mar 1, 2014 4:40 PM in response to fromsouth
    Level 1 (0 points)
    Mar 1, 2014 4:40 PM in response to fromsouth

    Something that helped is to turn off Documents and Data. Now when I wait at the Keyboard settings I see that the settings freeze and after awhile my shortcuts come back.

     

    I'm afraid that if I turn on Documents and Data the shortcuts will disappear.

     

    I'd like to avoid deleting all settings if possible.

     

    Are there any other suggestions you can give me?

  • by ArinS,Helpful

    ArinS ArinS Mar 2, 2014 12:25 PM in response to fromsouth
    Level 1 (0 points)
    Mar 2, 2014 12:25 PM in response to fromsouth

    Finally I did this and no luck.

     

    I have removed iCloud from the device and now the shortcuts are appearing and disappearing. How can I completely remove them and start fresh? Is wiping the phone the only solution?

  • by fromsouth,

    fromsouth fromsouth Mar 2, 2014 2:44 PM in response to ArinS
    Level 5 (4,826 points)
    iCloud
    Mar 2, 2014 2:44 PM in response to ArinS

    I do not know what to say since wiping the phone was never offered by me, so I am going to apologize and leave.

  • by ArinS,

    ArinS ArinS Mar 2, 2014 4:01 PM in response to fromsouth
    Level 1 (0 points)
    Mar 2, 2014 4:01 PM in response to fromsouth

    You might have misunderstood. That's not what I've done. I'm just trying to find the right approach here.

     

    What's really surprising is that these shortcuts were working no problem for 3 months.

     

    If anybody else is reading this, currently I'm deleting the shortcuts one-by-one even though they're each taking a minute to process.

     

    I'll update here on the success of that.

  • by w.oliver.s,

    w.oliver.s w.oliver.s Mar 13, 2014 4:18 AM in response to ArinS
    Level 1 (0 points)
    Mar 13, 2014 4:18 AM in response to ArinS

    Same situation here. First shortcuts wouldn't update nicely across 2 iphones/iPad and OSX, sometimes freeze briefly and now finally they're all gone.

    I can't even add new ones.

    Tried "Reset all Settings", to no avail.

    Turning off "Document ..." in iCloud Settings results in showing me an old status of the shortcuts, but obviously I'm not not syncing then.

    Swithing "Documents..." back on, removes all previous shurtcuts and I again can't add new ones, let alone that it would show me the ones stored in the iCloud.

    OSX is the only system now properly showing what shortcuts are in fact store in the cloud.

  • by ArinS,

    ArinS ArinS Mar 16, 2014 7:23 AM in response to w.oliver.s
    Level 1 (0 points)
    Mar 16, 2014 7:23 AM in response to w.oliver.s

    Just a question here. Do you by any chance have shortcuts in any other languages other than English? I have some Turkish shortcuts in there.

  • by w.oliver.s,

    w.oliver.s w.oliver.s Mar 17, 2014 6:57 AM in response to ArinS
    Level 1 (0 points)
    Mar 17, 2014 6:57 AM in response to ArinS

    Yes, I do use various shortcuts including text in different languages. But that shouldn't and hasn't been any issue in the past.

     

    The issues started with iOS7.1 (and /or using Mac OSX) - resulting now in a situation where my two phone can share again the same set of shortcuts, but not with the iPad or OSX.

     

    Even though I reset the iPad, removed the iCloud account/link, toggled the Document sync etc. nothing seems to fix the iPad and Macbook, instead they appear to have their own set of iClound shortcuts!

     

    Very frustarting.

  • by w.oliver.s,

    w.oliver.s w.oliver.s Mar 29, 2014 1:10 AM in response to w.oliver.s
    Level 1 (0 points)
    Mar 29, 2014 1:10 AM in response to w.oliver.s

    Ok, good news, here is a solution that works!!

     

    This I have tested individually (to confim) with my 2 iphones and the iPad that wouldn't sync properly keyboard shortcuts via iCloud. You can do the below for all your device at once, too.

     

    1. Go here and follow the instructions (easy):  http://allezxandre.clarify-it.com/d/dhvzkz
      if you backup and restore via the above method, none of your settings/apps will be deleted, everything stays intact
    2. After restoring, turn off "Documents and Data" under your iCloud settings and hard reset devices (home + lock)
    3. Then log into icloud.com, go to Account Settings, Advanced, click on Reset Documents and Data
    4. Turn on "Documents and Data" in your iCloud Settings (device) and again reboot
    5. Check "Documents and Data" setting, status may have changed (on/off)

     

    You may have to repeat 4. and 5. - I had to with one of the iPhone as the status would have a mind of it's own, but eventually the keyboard shortcuts will be back. On all devices.

     

    The above takes roughly an hour with all the backups, restores etc. BUT it's non intrusive, ie. your device data and settings aren't touched!

  • by fromsouth,

    fromsouth fromsouth Mar 29, 2014 7:06 AM in response to w.oliver.s
    Level 5 (4,826 points)
    iCloud
    Mar 29, 2014 7:06 AM in response to w.oliver.s

    That is excellent. I would think that steps 2, 3 and 4 should do it without the rest. Just make sure step 2 is done on ALL of the devices, before go to step 3.

  • by ArinS,

    ArinS ArinS Apr 5, 2014 11:22 AM in response to w.oliver.s
    Level 1 (0 points)
    Apr 5, 2014 11:22 AM in response to w.oliver.s

    This will not work for me.

     

    There's some entry that corrupts the keyboard shortcuts database.

     

    So here's what I did:

     

    1. Remove ALL keyboard shortcuts. As you can see above, doing it via the phone was impossible. I had to do it on my MacBook.
    2. Turn on Documents & Data.
    3. I saw that there was nothing in the shortcuts.
    4. Turn them off & try to add new entries. Nothing worked.
    5. Back-up the phone. Wipe everything on it.
    6. Start fresh and immediately turn of Document & Data once logged in to iCloud. At this point shortcuts are working, I can add new ones.
    7. At one point I installed some apps that use Documents & Data; even though I have nothing in there turning it on somehow breaks all of the shortcuts local on the phone.
    8. Disable Documents & Data and reset all on icloud.com
    9. Reset the phone (home button and sleep button).

     

    Working right now. If you see that this works for you, make sure Documents & Data is not turned on for each application that you install.

  • by lve100,

    lve100 lve100 Apr 24, 2014 5:12 AM in response to ArinS
    Level 1 (0 points)
    Apr 24, 2014 5:12 AM in response to ArinS

    I reproduced the loss of all shortcuts on iPhone and iPad using iOs 7:

     

    the loss is not really a loss it is just a hide. When you turn iCloud off then you get the shortcuts back. If you turn iCloud on you hide the function.

     

    I still use the shortcuts intensively with the turned off iCloud until Apple corrects it.