Can't update iTunes Match after upgrading to 11.1.5

Question

Level 1

0 points

Can't update iTunes Match after upgrading to 11.1.5

Hi,

Is anyone else (in Australia) having problems with iTunes Match after upgrading to iTunes 11.1.5 on Mac? I’ve found that whenever I play a track (i.e. update the play count), set a rating or edit a playlist, all my cloud songs become greyed out, the updates are not synced to the cloud (don’t appear on other devices), the iTunes Cloud music icon gets a lightning bolt through it (lost connect), and then my changes are lost. I can reconnect as many times as I like (by clicking on the cloud icon or restarting iTunes) and for a while everything ‘looks’ fine (can download and play songs) but actually nothing is saved to the cloud and the lightning bolt appears again when I make any of the above updates. I have another computer that still has 11.1.4 and iTunes Match is working fine on it.

James

iTunes 11.1.5

Posted on Mar 1, 2014 7:40 PM

Reply

Answer 1

Mar 1, 2014 9:06 PM in response to James in Oz

I was having a similar problem earlier this week. Restarting my Mac and internet modem solved it for me.

Reply

Answer 2

James in Oz Author

Level 1

0 points

Mar 2, 2014 5:57 AM in response to Michael Allbritton

Thanks Michael, I’d already tried both those (including applying the latest OS X security update and restarting). I kept trying to use iTunes Match every hour, and eventually it started working on my 11.1.5 computer and has staying working for the rest of the day. 11.1.4 was working the whole time.

Reply