imessage using my gmail instead of my actual number

Question

Level 1

8 points

imessage using my gmail instead of my actual number

So, I go to school in the states but im from canada. I recently bought a phone in canada, got it unlocked and now use it in the states. I just came back to canada for break. My phone was working fine for 2 days, my imessages were still going through to friends (showing up as my states number) I connected my phone to my computer and restored my phone. once i did this, i lost a lot and now my imessages are being sent via my email not my actual number. i dont know why its not using my number to imessage people anymore please help!

iPhone 4S, iOS 7.0.4

Posted on Mar 1, 2014 9:21 PM

Reply

Answer 1

Mar 1, 2014 9:31 PM in response to lauren0429

Okay, if you see that, here is what to do (from Apple's site):

These messages occur when your iPhone is trying to activate your phone number with iMessage or FaceTime.

To resolve these status messages, follow these steps. After each step, turn FaceTime and iMessage off and on again in Settings > Messages and Settings > FaceTime.

Update to the latest version of iOS.
Make sure that you have a cellular network connection with your cellular provider. You need a cellular network connection to activate iMessage and FaceTime with your iPhone phone number.
Go to www.apple.com in Safari to make sure that you have a data connection. You need a data connection to activate iMessage and FaceTime with your iPhone phone number.
Make sure that you can send and receive SMS. You need a valid SMS messaging plan to activate FaceTime and iMessage.
Make sure that FaceTime hasn't been restricted: tap Settings > General > Restrictions > FaceTime.
Set iPhone to the correct time zone: tap Settings > General > Date & Time.
Note: If Set Automatically is on but the incorrect time zone appears, turn Set Automatically off and choose the correct time zone, date, and time.
Contact your carrier to verify that there are no restrictions, blocks, or filters on text messages. Restrictions, blocks, or filters on text messaging will prevent iMessage and FaceTime registration from completing.

Reply

Answer 2

ChrisJ4203

Level 10

236,327 points

Mar 1, 2014 9:33 PM in response to lauren0429

iMessage activates by sending an SMS message to an Apple Server in the UK. Since you are using a US SIM, does it have an SMS plan on it? This could be blocking the SMS and that is why iMessage will not activate. You can use this support document to troubleshoot the activation and see if it helps. http://support.apple.com/kb/TS4268

Reply

Answer 3

ChrisJ4203

Level 10

236,327 points

Mar 2, 2014 3:14 PM in response to lauren0429

See if this helps a little. You may have to contact AT&T about an international text, but maybe not. Just see if any of the steps in that troubleshooting guide help you. How much longer are you going to be in Canada? http://support.apple.com/kb/TS4268

Reply