The iPhone software update server could not be connected, and when I try to Check for updates or go to the iTunes Store it says that the Network Connections timed out. Help?

Question

The iPhone software update server could not be connected, and when I try to Check for updates or go to the iTunes Store it says that the Network Connections timed out. Help?

I'm trying to restore my iPhone 4, because it's disabled. But when I connect my iPhone when it's in recovery mode it loads then this message appears:

"The iPhone software update server could not be connected".

When I try to connect to the iTunes store it says:

"iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."

I can connect to the internet just fine, so I don't know what the problem is. Help? 😕😟

iPhone 4, iOS 7

Posted on Mar 1, 2014 10:10 PM

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Answer 1

b noir

Level 9

72,324 points

Mar 1, 2014 10:25 PM in response to kristineclmnt

Let's try the following document with that one.

iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

(If the "Automatically detect settings" checkbox is already checked, try unchecking and rechecking it and clicking OK.)

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Answer 2

Mar 1, 2014 10:54 PM in response to b noir

Hi b noir,

I tried that one already, but it still doesn't work. I also tried the one below, with the hosts file. Still nothing.

What do I do 😟

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Answer 3

b noir

Level 9

72,324 points

Mar 1, 2014 11:01 PM in response to kristineclmnt

Okay ... although it's not mentioned in the symptoms of the following document, LSP trouble can also sometimes cause both the messages you're getting. So perhaps try the following document:

Apple software on Windows: May see performance issues and blank iTunes Store

(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

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