7 Replies Latest reply: Jun 11, 2014 8:15 PM by Jane White
kristineclmnt Level 1 Level 1

I'm trying to restore my iPhone 4, because it's disabled. But when I connect my iPhone when it's in recovery mode it loads then this message appears:

"The iPhone software update server could not be connected".


When I try to connect to the iTunes store it says:

"iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."


I can connect to the internet just fine, so I don't know what the problem is. Help?

iPhone 4, iOS 7
Solved by kristineclmnt on Mar 2, 2014 1:30 AM Solved

It's okay now. I can now restore my iPhone and connect to the iTunes store!