hi, i'm trying to charge our new ipad 2 for the first time but cannot connect the charger to the ipad as theres a black plastic insert in the ipad connection slot preventing the charger to fit properly. Please help if possible

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Level 1

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hi, i'm trying to charge our new ipad 2 for the first time but cannot connect the charger to the ipad as theres a black plastic insert in the ipad connection slot preventing the charger to fit properly. Please help if possible

iPad 2

Posted on Mar 2, 2014 12:21 AM

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Answer 1

Skydiver119

Level 9

53,393 points

Mar 2, 2014 5:38 AM in response to LJMcD1

There shouldn't be anything in that port. Can you take the plastic out? If you can't take that plastic out, contact the seller and take the iPad back because if something is stuck in there you'll never be able to charge it and use it.

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Answer 2

lllaass

Level 10

210,411 points

Mar 2, 2014 5:42 AM in response to LJMcD1

Can you take a photo and post it here?

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